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<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">Matt:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">I’ll pass along the import idea.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">Thanks, Alison
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">
Matt Sullivan [mailto:sullivanmattr@gmail.com] <br>
<b>Sent:</b> Wednesday, February 05, 2014 11:16 AM<br>
<b>To:</b> Craig, Alison<br>
<b>Cc:</b> framers@lists.frameusers.com<br>
<b>Subject:</b> Re: Frame 9 Crash - Conditional Text Issues (More Info)<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="mso-fareast-font-family:"Times New Roman"">Have they attempted a MIF wash, or attempted to import (via Copy into Document) to a fresh Fm file?<o:p></o:p></span></p>
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<p style="margin-left:36.0pt"><span style="font-family:"Arial","sans-serif";color:black"><br>
-Matt<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#003399">Matt R. Sullivan</span></b><span style="font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#003399"> </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#003399"><br>
<strong><span style="font-family:"Arial","sans-serif"">co-author <a href="http://framemaker11book.com/">Publishing Fundamentals: Unstructured FrameMaker 11</a></span></strong> <br>
<strong><span style="font-family:"Arial","sans-serif"">P:</span></strong> 714.798.7596 | <strong><span style="font-family:"Arial","sans-serif"">C:</span></strong> 714.585.2335 | <a href="mailto:matt@mattrsullivan.com">matt@mattrsullivan.com</a> <br>
<br>
<a href="http://twitter.com/mattrsullivan">@mattrsullivan</a> <a href="http://www.linkedin.com/in/mattrsullivan">linkedIn</a> <a href="http://www.facebook.com/mattrsullivan">facebook</a> <a href="http://mattrsullivan.com/">mattrsullivan.com</a> </span><span style="font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#003399"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="mso-fareast-font-family:"Times New Roman";color:black"><o:p> </o:p></span></p>
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<span style="mso-fareast-font-family:"Times New Roman""><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="mso-fareast-font-family:"Times New Roman"">On Feb 5, 2014, at 10:34 AM, Craig, Alison <<a href="mailto:Alison.Craig@ultrasonix.com">Alison.Craig@ultrasonix.com</a>> wrote:<o:p></o:p></span></p>
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<![if !supportLineBreakNewLine]><br style="mso-special-character:line-break">
<![endif]><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC">I received additional info from my colleagues.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC">Alison</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica;color:#1F497D">Here’s a screenshot of what happens when I try to open the
safety chapter of our UG:</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica;color:#1F497D"><image002.jpg></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica;color:#1F497D">Same thing happens when I highlight text in the file (after
having opened the book file which allows me to open the safety chapter along with the other chapters in the book) and try to open the add/edit condition tag pod.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt;mso-outline-level:1"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">From:</span></b><span class="apple-converted-space"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman""> </span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman""><a href="mailto:framers-bounces@lists.frameusers.com"><span style="color:purple">framers-bounces@lists.frameusers.com</span></a><span class="apple-converted-space"> </span>[<a href="mailto:framers-bounces@lists.frameusers.com"><span style="color:purple">mailto:framers-bounces@lists.frameusers.com</span></a>]<span class="apple-converted-space"> </span><b>On
Behalf Of<span class="apple-converted-space"> </span></b>Craig, Alison<br>
<b>Sent:</b><span class="apple-converted-space"> </span>Tuesday, February 04, 2014 11:48 AM<br>
<b>To:</b><span class="apple-converted-space"> </span><a href="mailto:framers@lists.frameusers.com"><span style="color:purple">framers@lists.frameusers.com</span></a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Frame 9 Crash - Conditional Text Issues</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"">I received a request for help from my counterparts at a sister company in Denmark. I know they are running
unstructured Frame 9 but I don’t know if it’s all patched. At least one system is a 64 bit Windows 7 Pro machine.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"">This is the gist of the description I was given – I’ve asked for further details. There’s not a lot to
go on, but if it sounds familiar to anyone, your suggestions would be appreciated.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><<We had some serious problems highlighting text to make it conditional.
Files crashed and are now corrupt. We can’t do anything with conditional text in them anymore.>><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"">Thanks, Alison</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:0mm;margin-right:0mm;margin-bottom:1.0pt;margin-left:72.0pt">
<b><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#555555">Alison Craig | Technical Documentation Lead</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0mm;margin-right:0mm;margin-bottom:1.0pt;margin-left:72.0pt">
<span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F">Ultrasonix</span><span class="apple-converted-space"><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#777777"> </span></span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#777777">|<span class="apple-converted-space"> </span></span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F">130-4311
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<p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica;color:#555555">T 604-279-8550 ext 127 | F 604-279-8559</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"">_______________________________________________<br>
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