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<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">I’ll pass the new suggestion along as well.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
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<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">Alison<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">
Matt Sullivan [mailto:sullivanmattr@gmail.com] <br>
<b>Sent:</b> Wednesday, February 05, 2014 11:58 AM<br>
<b>To:</b> Craig, Alison<br>
<b>Cc:</b> framers@lists.frameusers.com<br>
<b>Subject:</b> Re: Frame 9 Crash - Conditional Text Issues (More Info)<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-left:36.0pt">An Import, or maybe even a Copy/Paste of content will eliminate everything from a bad catalog definition to a corruption in something on the Master or Reference pages.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-left:36.0pt">Also, have they tried reimporting Conditional Text settings from a "working" doc?<o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:36.0pt">-Matt<o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-left:36.0pt">Matt R. Sullivan<o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:36.0pt">Co-Author, Publishing Fundamentals: Unstructured FrameMaker 11<o:p></o:p></p>
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<o:p> </o:p></p>
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<p class="MsoNormal" style="margin-left:36.0pt">On Wed, Feb 5, 2014 at 11:17 AM, Craig, Alison <<a href="mailto:Alison.Craig@ultrasonix.com" target="_blank">Alison.Craig@ultrasonix.com</a>> wrote:<o:p></o:p></p>
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">Matt:</span><o:p></o:p></p>
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">A MIF wash was my first suggestion, but I’m told it didn’t work.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:36.0pt">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">I’ll pass along the import idea.</span><o:p></o:p></p>
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"> </span><o:p></o:p></p>
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">Thanks, Alison
</span><o:p></o:p></p>
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"> </span><o:p></o:p></p>
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt;mso-outline-level:1">
<b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Matt Sullivan [mailto:<a href="mailto:sullivanmattr@gmail.com" target="_blank">sullivanmattr@gmail.com</a>]
<br>
<b>Sent:</b> Wednesday, February 05, 2014 11:16 AM<br>
<b>To:</b> Craig, Alison<br>
<b>Cc:</b> <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a><br>
<b>Subject:</b> Re: Frame 9 Crash - Conditional Text Issues (More Info)</span><o:p></o:p></p>
</div>
</div>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
Have they attempted a MIF wash, or attempted to import (via Copy into Document) to a fresh Fm file?<o:p></o:p></p>
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<div>
<div>
<p style="margin-left:72.0pt"><span style="font-family:"Arial","sans-serif""><br>
-Matt</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<b><span style="font-family:"Arial","sans-serif";color:#003399">Matt R. Sullivan</span></b><span style="font-family:"Arial","sans-serif";color:#003399"> </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#003399"><br>
<strong><span style="font-family:"Arial","sans-serif"">co-author <a href="http://framemaker11book.com/" target="_blank">Publishing Fundamentals: Unstructured FrameMaker 11</a></span></strong> <br>
<strong><span style="font-family:"Arial","sans-serif"">P:</span></strong> <a href="tel:714.798.7596" target="_blank">714.798.7596</a> | <strong><span style="font-family:"Arial","sans-serif"">C:</span></strong> <a href="tel:714.585.2335" target="_blank">714.585.2335</a>
| <a href="mailto:matt@mattrsullivan.com" target="_blank">matt@mattrsullivan.com</a> <br>
<br>
<a href="http://twitter.com/mattrsullivan" target="_blank">@mattrsullivan</a> <a href="http://www.linkedin.com/in/mattrsullivan" target="_blank">linkedIn</a> <a href="http://www.facebook.com/mattrsullivan" target="_blank">facebook</a> <a href="http://mattrsullivan.com/" target="_blank">mattrsullivan.com</a> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt;margin-left:72.0pt">
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
On Feb 5, 2014, at 10:34 AM, Craig, Alison <<a href="mailto:Alison.Craig@ultrasonix.com" target="_blank">Alison.Craig@ultrasonix.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt;margin-left:72.0pt">
<o:p> </o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">I received additional info from my colleagues.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">Alison</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"> </span><o:p></o:p></p>
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<div style="margin-left:36.0pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Here’s a screenshot of what happens when I try to open the safety chapter of our UG:</span><o:p></o:p></p>
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<div style="margin-left:36.0pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><o:p></o:p></p>
</div>
<div style="margin-left:36.0pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><image002.jpg></span><o:p></o:p></p>
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<div style="margin-left:36.0pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Same thing happens when I highlight text in the file (after having opened the book file which allows me to open the safety chapter along with the other chapters in the book) and
try to open the add/edit condition tag pod.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"> </span><o:p></o:p></p>
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<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0mm 0mm 0mm">
<div style="margin-left:36.0pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt;mso-outline-level:1">
<b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:framers-bounces@lists.frameusers.com" target="_blank"><span style="color:purple">framers-bounces@lists.frameusers.com</span></a> [<a href="mailto:framers-bounces@lists.frameusers.com" target="_blank"><span style="color:purple">mailto:framers-bounces@lists.frameusers.com</span></a>] <b>On
Behalf Of </b>Craig, Alison<br>
<b>Sent:</b> Tuesday, February 04, 2014 11:48 AM<br>
<b>To:</b> <a href="mailto:framers@lists.frameusers.com" target="_blank"><span style="color:purple">framers@lists.frameusers.com</span></a><br>
<b>Subject:</b> Frame 9 Crash - Conditional Text Issues</span><o:p></o:p></p>
</div>
</div>
</div>
<div style="margin-left:36.0pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">I received a request for help from my counterparts at a sister company in Denmark. I know they are running unstructured Frame 9 but I don’t know if it’s all patched. At least one system is a 64
bit Windows 7 Pro machine.</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
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<div style="margin-left:36.0pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">This is the gist of the description I was given – I’ve asked for further details. There’s not a lot to go on, but if it sounds familiar to anyone, your suggestions would be appreciated.</span><o:p></o:p></p>
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<div style="margin-left:36.0pt">
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><<We had some serious problems highlighting text to make it conditional. Files crashed and are now corrupt. We can’t do anything with conditional text in them anymore.>></span><o:p></o:p></p>
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Thanks, Alison</span><o:p></o:p></p>
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
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<div style="margin-left:36.0pt">
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<span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:1.0pt;margin-left:108.0pt">
<b><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#555555">Alison Craig | Technical Documentation Lead</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:1.0pt;margin-left:108.0pt">
<span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F">Ultrasonix</span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#777777"> | </span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F">130-4311
Viking Way </span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#777777">| </span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F">Richmond, BC V6V 2K9 | </span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#777777"><a href="http://www.analogicultrasound.com/" target="_blank"><span style="color:#777777">analogicultrasound.com</span></a></span><o:p></o:p></p>
<div style="margin-left:36.0pt">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:72.0pt">
<b><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#555555">T
<a href="tel:604-279-8550%20ext%20127" target="_blank">604-279-8550 ext 127</a> | F
<a href="tel:604-279-8559" target="_blank">604-279-8559</a></span></b><o:p></o:p></p>
</div>
<div style="margin-left:36.0pt">
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<span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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