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<body lang="EN-US" link="blue" vlink="purple" style="tab-interval:36.0pt">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">Thanks to everyone who sent suggestions – none of which worked.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">They reinstalled Frame 9 yesterday and everything works fine now – the files that were “corrupted”
are now behaving properly.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">Alison<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:SimSun;mso-bidi-font-family:Arial;color:#555555;mso-no-proof:yes">Alison Craig | Technical Documentation Lead
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:SimSun;mso-bidi-font-family:Arial;color:#7F7F7F;mso-no-proof:yes">Ultrasonix</span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:SimSun;mso-bidi-font-family:Arial;color:#777777;mso-no-proof:yes">
| </span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:SimSun;mso-bidi-font-family:Arial;color:#7F7F7F;mso-no-proof:yes">130-4311 Viking Way
</span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:SimSun;mso-bidi-font-family:Arial;color:#777777;mso-no-proof:yes">|
</span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:SimSun;mso-bidi-font-family:Arial;color:#7F7F7F;mso-no-proof:yes">Richmond, BC<span style="mso-spacerun:yes">
</span>V6V 2K9 | </span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:SimSun;mso-bidi-font-family:Arial;color:#777777;mso-no-proof:yes"><a href="http://www.analogicultrasound.com"><span style="color:#777777">analogicultrasound.com</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:SimSun;mso-bidi-font-family:Arial;color:#555555;mso-no-proof:yes">T 604-279-8550 ext 127 | F 604-279-8559</span></b><b><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:SimSun;mso-bidi-font-family:Arial;color:#1F497D;mso-no-proof:yes">
</span></b><span style="font-size:9.0pt;mso-fareast-font-family:SimSun;mso-bidi-font-family:"Times New Roman";color:#0033CC;mso-no-proof:yes"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0mm 0mm 0mm">
<p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">
Craig, <span class="GramE">Alison <br>
<b>Sent</b></span><b>:</b> Thursday, February 06, 2014 10:28 AM<br>
<b>To:</b> 'Zimmerman, Gary'<br>
<b>Subject:</b> RE: Frame 9 Crash - Conditional Text Issues (More Info)<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal" style="margin-left:36.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">Thanks Gary.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">I’ll pass this along – but we’re running
<b style="mso-bidi-font-weight:normal"><u>un</u></b>structured Frame 9, so some of this may not apply.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">Alison
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:0mm;margin-right:0mm;margin-bottom:1.0pt;margin-left:36.0pt">
<b><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial;color:#555555;mso-no-proof:yes">Alison Craig | Technical Documentation Lead
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:0mm;margin-right:0mm;margin-bottom:1.0pt;margin-left:36.0pt">
<span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial;color:#7F7F7F;mso-no-proof:yes">Ultrasonix</span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial;color:#777777;mso-no-proof:yes">
| </span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial;color:#7F7F7F;mso-no-proof:yes">130-4311 Viking Way
</span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial;color:#777777;mso-no-proof:yes">|
</span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial;color:#7F7F7F;mso-no-proof:yes">Richmond, BC<span style="mso-spacerun:yes">
</span>V6V 2K9 | </span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial;color:#777777;mso-no-proof:yes"><a href="http://www.analogicultrasound.com"><span style="color:#777777">analogicultrasound.com</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial;color:#555555;mso-no-proof:yes">T 604-279-8550 ext 127 | F 604-279-8559</span></b><b><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-bidi-font-family:Arial;color:#1F497D;mso-no-proof:yes">
</span></b><span style="font-size:9.0pt;color:#0033CC;mso-no-proof:yes"><o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0mm 0mm 0mm">
<p class="MsoNormal" style="margin-left:72.0pt;mso-outline-level:1"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">
Zimmerman, Gary [<a href="mailto:Gary.Zimmerman@Teradata.com">mailto:Gary.Zimmerman@Teradata.com</a>]
<br>
<b>Sent:</b> Wednesday, February 05, 2014 3:56 PM<br>
<b>To:</b> Craig, Alison<br>
<b>Subject:</b> RE: Frame 9 Crash - Conditional Text Issues (More Info)<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal" style="margin-left:72.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon">Here's what I sent a little while ago
to Anita Gutierrez.<span style="mso-spacerun:yes"> </span>Didn't make it to the list, I think, but I haven't looked into that yet.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:108.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon">What it means - I think - is that
you have something conditionalized "funny".<span style="mso-spacerun:yes"> </span>
For example, there is an errant paragraph mark/pilcrow that's hidden normally but conditionalized.<span style="mso-spacerun:yes">
</span>When you turn on or off the conditions in this case, you might be creating an invalid document or something else FM chokes on.<span style="mso-spacerun:yes">
</span>I also notice it happens a lot when something conditionalized is at the very end of a file or a structure, so likely some important binary formatting or other info is being conditionalized in or out, and FM freaks out when it's gone.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:108.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:108.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon">Turn on all the text symbols.<span style="mso-spacerun:yes">
</span>First skim through to see if there are any errant para marks or structures (if you're doing structured FM) that are conditionalized all by themselves.<span style="mso-spacerun:yes">
</span>Delete them.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:108.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:108.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon">Next try a mif wash - save as .mif,
open .mif, then save back to .fm format.<span style="mso-spacerun:yes"> </span>
When you are in the .mif file you can turn on all the conditions before you save as .fm.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:108.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:108.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon">Then use the Edit Conditional Text
dialog box which (in FM 10, anyway) lists all the places in the file that share a particular condition.<span style="mso-spacerun:yes">
</span>Use the GoTo button to go to each of them and see what's there.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:108.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:108.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon">If there are any unused conditions
in the file, use the conditional text dialog to delete them and delete any text associated with them. (If it's invisible, you don't care about it,
<i style="mso-bidi-font-style:normal"><u>but beware, sometimes this creates a file that Will Not Open - so make a backup before you try!</u></i>)<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:108.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:108.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon">Good luck!<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon">I think at some point we had a document
(FM7) where I think the last text symbol/pilcrow/end-of-flow or whatever marker in the structured document must have become conditionalized.<span style="mso-spacerun:yes">
</span>I went into the doc and deleted all unused conditions, and I think FM deleted that marker.<span style="mso-spacerun:yes">
</span>After that, just trying to open the document caused an immediate FM crash, though I can't say if it was the same one you experienced.<span style="mso-spacerun:yes">
</span>FM seems to be pretty fragile.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon">I could reproduce the problem, and
recognize when it happened, because I kept the structure view open, and when I deleted one of the "unused" conditions, the entire structure would disappear from the structure window.<span style="mso-spacerun:yes">
</span>If I saved the document at that point, it could never be opened again.<span style="mso-spacerun:yes">
</span>So my strategy became to watch the structure whenever I deleted an unused condition, and if the structure disappeared, immediately do an Undo, and then search for and manually remove any instances I could see of the condition, rather than using the Delete
Condition option in the conditional text dialog box/pod.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon">Hope this can help.<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon">-- garyZ<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon">Gary Zimmerman<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Courier New";mso-bidi-font-family:"Times New Roman";color:maroon"><o:p> </o:p></span></b></p>
<div style="border:none;border-left:solid blue 1.5pt;padding:0mm 0mm 0mm 4.0pt">
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0mm 0mm 0mm">
<p class="MsoNormal" style="margin-left:72.0pt;mso-outline-level:1"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">
<a href="mailto:framers-bounces@lists.frameusers.com">framers-bounces@lists.frameusers.com</a> [<a href="mailto:framers-bounces@lists.frameusers.com">mailto:framers-bounces@lists.frameusers.com</a>]
<b>On Behalf Of </b>Craig, Alison<br>
<b>Sent:</b> Wednesday, February 05, 2014 11:18 AM<br>
<b>To:</b> Matt Sullivan<br>
<b>Cc:</b> <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><br>
<b>Subject:</b> RE: Frame 9 Crash - Conditional Text Issues (More Info)<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:72.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">Matt:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">A MIF wash was my first suggestion, but I’m told it didn’t work.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">I’ll pass along the import idea.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">Thanks, Alison
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt;mso-outline-level:1"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">
Matt Sullivan [<a href="mailto:sullivanmattr@gmail.com">mailto:sullivanmattr@gmail.com</a>]
<br>
<b>Sent:</b> Wednesday, February 05, 2014 11:16 AM<br>
<b>To:</b> Craig, Alison<br>
<b>Cc:</b> <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><br>
<b>Subject:</b> Re: Frame 9 Crash - Conditional Text Issues (More Info)<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:108.0pt"><span style="mso-fareast-font-family:"Times New Roman"">Have they attempted a MIF wash, or attempted to import (via Copy into Document) to a fresh Fm file?<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black"><br>
-Matt<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><b><span style="font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#003399">Matt R. Sullivan</span></b><span style="font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#003399"> </span><span style="font-size:7.5pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#003399"><br>
<strong><span style="font-family:"Arial","sans-serif"">co-author <a href="http://framemaker11book.com/">Publishing Fundamentals: Unstructured FrameMaker 11</a></span></strong> <br>
<strong><span style="font-family:"Arial","sans-serif"">P:</span></strong> 714.798.7596 | <strong><span style="font-family:"Arial","sans-serif"">C:</span></strong> 714.585.2335 | <a href="mailto:matt@mattrsullivan.com">matt@mattrsullivan.com</a> <br>
<br>
<a href="http://twitter.com/mattrsullivan">@mattrsullivan</a> <a href="http://www.linkedin.com/in/mattrsullivan">linkedIn</a> <a href="http://www.facebook.com/mattrsullivan">facebook</a> <a href="http://mattrsullivan.com/">mattrsullivan.com</a> </span><span style="font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#003399"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="mso-fareast-font-family:"Times New Roman";color:black"><o:p> </o:p></span></p>
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<span style="mso-fareast-font-family:"Times New Roman""><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="mso-fareast-font-family:"Times New Roman""><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="mso-fareast-font-family:"Times New Roman"">On Feb 5, 2014, at 10:34 AM, Craig, Alison <<a href="mailto:Alison.Craig@ultrasonix.com">Alison.Craig@ultrasonix.com</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="mso-fareast-font-family:"Times New Roman""><br style="mso-special-character:line-break">
<![if !supportLineBreakNewLine]><br style="mso-special-character:line-break">
<![endif]><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC">I received additional info from my colleagues.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC">Alison</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<div style="margin-left:36.0pt">
<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica;color:#1F497D">Here’s a screenshot of what happens when I try to open
the safety chapter of our UG:</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica;color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica;color:#1F497D"><image002.jpg></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<div style="margin-left:36.0pt">
<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica;color:#1F497D">Same thing happens when I highlight text in the file (after
having opened the book file which allows me to open the safety chapter along with the other chapters in the book) and try to open the add/edit condition tag pod.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman";color:#0033CC"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt;mso-outline-level:1"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">From:</span></b><span class="apple-converted-space"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman""> </span></span><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman""><a href="mailto:framers-bounces@lists.frameusers.com"><span style="color:purple">framers-bounces@lists.frameusers.com</span></a><span class="apple-converted-space"> </span>[<a href="mailto:framers-bounces@lists.frameusers.com"><span style="color:purple">mailto:framers-bounces@lists.frameusers.com</span></a>]<span class="apple-converted-space"> </span><b>On
Behalf Of<span class="apple-converted-space"> </span></b>Craig, Alison<br>
<b>Sent:</b><span class="apple-converted-space"> </span>Tuesday, February 04, 2014 11:48 AM<br>
<b>To:</b><span class="apple-converted-space"> </span><a href="mailto:framers@lists.frameusers.com"><span style="color:purple">framers@lists.frameusers.com</span></a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Frame 9 Crash - Conditional Text Issues</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"">I received a request for help from my counterparts at a sister company in Denmark. I know they are running
unstructured Frame 9 but I don’t know if it’s all patched. At least one system is a 64 bit Windows 7 Pro machine.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"">This is the gist of the description I was given – I’ve asked for further details. There’s not a lot to
go on, but if it sounds familiar to anyone, your suggestions would be appreciated.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><<We had some serious problems highlighting text to make it conditional.
Files crashed and are now corrupt. We can’t do anything with conditional text in them anymore.>><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman"">Thanks, Alison</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:"Times New Roman""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:0mm;margin-right:0mm;margin-bottom:1.0pt;margin-left:144.0pt">
<b><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#555555">Alison Craig | Technical Documentation Lead</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0mm;margin-right:0mm;margin-bottom:1.0pt;margin-left:144.0pt">
<span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F">Ultrasonix</span><span class="apple-converted-space"><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#777777"> </span></span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#777777">|<span class="apple-converted-space"> </span></span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F">130-4311
Viking Way<span class="apple-converted-space"> </span></span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#777777">|<span class="apple-converted-space"> </span></span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F">Richmond,
BC <span class="apple-converted-space"> </span>V6V 2K9 |<span class="apple-converted-space"> </span></span><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";color:#777777"><a href="http://www.analogicultrasound.com/"><span style="color:#777777">analogicultrasound.com</span></a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><b><span style="font-size:9.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica;color:#555555">T 604-279-8550 ext 127 | F 604-279-8559</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Helvetica"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:108.0pt"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";mso-fareast-font-family:"Times New Roman"">_______________________________________________<br>
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