<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:10pt"><div><span>Did you apply the "license expired" patch?</span></div><div style="color: rgb(0, 0, 0); font-size: 13px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; background-color: transparent; font-style: normal;"><span><br></span></div><div style="background-color: transparent;"><span>http://helpx.adobe.com/framemaker/kb/cant-launch-framemaker-10.html<br></span></div><div style="background-color: transparent; color: rgb(0, 0, 0); font-size: 13px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-style: normal;"><span><br></span></div><div style="background-color: transparent; color: rgb(0, 0, 0); font-size: 13px; font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande',
sans-serif; font-style: normal;"><span>Nadine</span></div><div><br></div><blockquote style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; margin-top: 5px; padding-left: 5px;"> <div style="font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 10pt;"> <div style="font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 12pt;"> <div dir="ltr"> <hr size="1"> <font size="2" face="Arial"> <b><span style="font-weight:bold;">From:</span></b> David Spreadbury <dspreadb@yahoo.com><br> <b><span style="font-weight: bold;">To:</span></b> Rick Quatro <rick@rickquatro.com>; "'Gutierrez, Anita'" <Anita.Gutierrez@sage.com>; "framers@lists.frameusers.com" <framers@lists.frameusers.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Monday, February 24, 2014 12:09:05 PM<br> <b><span style="font-weight:
bold;">Subject:</span></b> Re: Frame not working this morning<br> </font> </div> <div class="y_msg_container"><br><div id="yiv8963196932"><div><div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 12pt;"><div>Anita,</div><div>To remove the computer from the equation, did you try opening the files on another system with Frame 10, or greater? Could your system have picked up some sort of virus/trojan?</div><div>If they do open on another system, clean your system.</div><div class="yiv8963196932yahoo_quoted" style="display: block;"> <br clear="none"> <br clear="none"> <div style="font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 12pt;"> <div style="font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 12pt;"> <div
class="yiv8963196932yqt5122944194" id="yiv8963196932yqt95348"><div dir="ltr"> <font size="2" face="Arial"> On Monday, February 24, 2014 11:01 AM, Rick Quatro <rick@rickquatro.com> wrote:<br clear="none"> </font> </div> <div class="yiv8963196932y_msg_container"><div id="yiv8963196932"><style>#yiv8963196932
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#yiv8963196932 </style><div><div class="yiv8963196932WordSection1"><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">Hi Anita,</span></div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">Have you quit and restarted FrameMaker? This usually gets rid of the blank screen.</span></div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">Rick</span></div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">Rick Quatro</span></div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">Carmen Publishing Inc.</span></div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">585-366-4017</span></div><div
class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">rick@frameexpert.com</span></div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div><div class="yiv8963196932yqt7176584542" id="yiv8963196932yqt25514"><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;"><div class="yiv8963196932MsoNormal"><b><span style="font-size:10.0pt;">From:</span></b><span style="font-size:10.0pt;"> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com] <b>On Behalf Of </b>Gutierrez, Anita<br clear="none"><b>Sent:</b> Monday, February 24, 2014 11:50 AM<br clear="none"><b>To:</b> framers@lists.frameusers.com<br clear="none"><b>Subject:</b> Frame not working this morning</span></div></div></div><div
class="yiv8963196932MsoNormal"> </div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">Hi Framers,</span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">This is a new one for me. Frame 10.0.2.419, Windows 7. Frame was functioning normally on Friday. (I get the digest so please copy me on any answers.)</span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">My computer seems to have spontaneously rebooted over the weekend. </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">First thing this morning, I opened a *.book file, and then tried to open an *.fm file from the book. Frame crashed (Internal error
etc.). I tested every file in the book and all crashed.</span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">I then opened a different *.book file and tried again—all files crashed.</span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">Next, I opened a *.fm file direcly from Windows Explorer (without first opening the book). The document “opened” showing a big white blank—no text, frames, borders, symbols, nothing. Just white. </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">When I select File > Close, the “do you want
to save” window opens and suddenly I can see my document in the background—the content is all there like it was Friday. However, I can’t edit the content since the save dialog is open. If I click Cancel in the save window, the doc window goes back to white. Clicking Yes or No in the save window has no effect—next time I open it I see the same thing. This is true no matter how I open the file (from its book, from Windows Explorere, or File > Open).</span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">With the document open and displaying only white, I can insert a cross-reference or type (although I’m doing this blind, so it’s not a viable workaround). When I select File > Close, again I can see the changes reflected in the doc. Clicking Cancel again takes me back to white.
</span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">I tried saving the file as a .mif. In Notepad, it looks like every other .mif—but in Frame, it looks the same as the .fm—blank window.</span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">The good (or less bad) news is that ever since I opened the .fm files directly from Windows Explorer this morning, I can now open them from the *.book context and Frame doesn’t crash. It just shows the blank windows.</span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">I’ve tried files from 4 different
books so far and all get the same results. </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">Any tips are most appreciated</span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;">Anita</span></div></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span
style="font-size:11.0pt;"> </span></div></div><div><div class="yiv8963196932MsoNormal"><span style="font-size:11.0pt;"> </span></div></div></div></div></div><br clear="none"><div class="yiv8963196932yqt7176584542" id="yiv8963196932yqt06372">_______________________________________________<br clear="none"><br clear="none"><br clear="none">You are currently subscribed to framers as <a rel="nofollow" shape="rect" ymailto="mailto:dspreadb@yahoo.com." target="_blank" href="mailto:dspreadb@yahoo.com.">dspreadb@yahoo.com.</a><br clear="none"><br clear="none">Send list messages to <a rel="nofollow" shape="rect" ymailto="mailto:framers@lists.frameusers.com." target="_blank" href="mailto:framers@lists.frameusers.com.">framers@lists.frameusers.com.</a><br clear="none"><br clear="none">To unsubscribe send a blank email to<br clear="none"><a rel="nofollow" shape="rect" ymailto="mailto:framers-unsubscribe@lists.frameusers.com" target="_blank"
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