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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks David, Rick, and Robert—I should have tried these basic troubleshooting tricks before bugging the list. Monday morning.
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">L</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> Rebooting the machine did the trick for now. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I had indeed restarted Frame several times—I didn’t have much choice since it was crashing. And my colleagues were able to open files on their machines, so
clearly it was something systemic. I’ll clean the system as David suggests—this is a new machine (~2 weeks) and it’s possible IT didn’t configure virus scanning correctly based on other non-Frame issues I’m seeing.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> David Spreadbury [mailto:dspreadb@yahoo.com]
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<b>Sent:</b> Monday, February 24, 2014 9:09 AM<br>
<b>To:</b> Rick Quatro; Gutierrez, Anita; framers@lists.frameusers.com<br>
<b>Subject:</b> Re: Frame not working this morning<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica","sans-serif";color:black">Anita,<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica","sans-serif";color:black">To remove the computer from the equation, did you try opening the files on another system with Frame 10, or greater? Could your system have picked up
some sort of virus/trojan?<o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica","sans-serif";color:black">If they do open on another system, clean your system.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt;background:white"><span style="font-family:"Helvetica","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">On Monday, February 24, 2014 11:01 AM, Rick Quatro <<a href="mailto:rick@rickquatro.com">rick@rickquatro.com</a>> wrote:</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">Hi Anita,</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black"> </span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">Have you quit and restarted FrameMaker? This usually gets rid of the blank screen.</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">Rick</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">Rick Quatro</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">Carmen Publishing Inc.</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">585-366-4017</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black"><a href="mailto:rick@frameexpert.com">rick@frameexpert.com</a></span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Helvetica","sans-serif";color:black">
<a href="mailto:framers-bounces@lists.frameusers.com">framers-bounces@lists.frameusers.com</a> [<a href="mailto:framers-bounces@lists.frameusers.com">mailto:framers-bounces@lists.frameusers.com</a>]
<b>On Behalf Of </b>Gutierrez, Anita<br>
<b>Sent:</b> Monday, February 24, 2014 11:50 AM<br>
<b>To:</b> <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><br>
<b>Subject:</b> Frame not working this morning</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-family:"Helvetica","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">Hi Framers,</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">This is a new one for me. Frame 10.0.2.419, Windows 7. Frame was functioning normally on Friday. (I get the digest so please copy
me on any answers.)</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">My computer seems to have spontaneously rebooted over the weekend.
</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">First thing this morning, I opened a *.book file, and then tried to open an *.fm file from the book. Frame crashed (Internal error
etc.). I tested every file in the book and all crashed.</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">I then opened a different *.book file and tried again—all files crashed.</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black"> </span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">Next, I opened a *.fm file direcly from Windows Explorer (without first opening the book). The document “opened” showing a big white
blank—no text, frames, borders, symbols, nothing. Just white. </span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black"> </span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">When I select File > Close, the “do you want to save” window opens and suddenly I can see my document in the background—the content
is all there like it was Friday. However, I can’t edit the content since the save dialog is open. If I click Cancel in the save window, the doc window goes back to white. Clicking Yes or No in the save window has no effect—next time I open it I see the same
thing. This is true no matter how I open the file (from its book, from Windows Explorere, or File > Open).</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black"> </span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">With the document open and displaying only white, I can insert a cross-reference or type (although I’m doing this blind, so it’s not
a viable workaround). When I select File > Close, again I can see the changes reflected in the doc. Clicking Cancel again takes me back to white.
</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black"> </span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">I tried saving the file as a .mif. In Notepad, it looks like every other .mif—but in Frame, it looks the same as the .fm—blank window.</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black"> </span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">The good (or less bad) news is that ever since I opened the .fm files directly from Windows Explorer this morning, I can now open them
from the *.book context and Frame doesn’t crash. It just shows the blank windows.</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black"> </span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">I’ve tried files from 4 different books so far and all get the same results.
</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">Any tips are most appreciated</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Helvetica","sans-serif";color:black">Anita</span><span style="font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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