<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:10pt"><div><span>Thanks for your comments, which I will share with my team.</span></div><div><span></span> </div><div><span>In answer to your questions Robert: we have ATCS 5 (FM 12, RH 11) installed. I'm working on creating a FM template. We currently output to .pdf (from Word - ugh) and webhelp (from RH). We'd like to output to responsive html 5 and may, at some future point, need to create a hardcopy-printable document. I don't foresee the need to move to structured/DITA anytime soon (within the next 5 years) so with the new output for FM, I think that can suffice for now. </span></div><div class="yahoo_quoted" style="display: block;"> <br> <br> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 10pt;"> <div
style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> On Wednesday, March 12, 2014 9:52 AM, Robert Lauriston <robert@lauriston.com> wrote:<br> </font> </div> <div class="y_msg_container">What are you using now? An earlier version of FrameMaker?<br clear="none"><br clear="none">FM12 basically has most of RoboHelp folded in so you get two for one.<br clear="none"><br clear="none">To see what you'd lose with only RoboHelp, generate a PDF from<br clear="none">RoboHelp and compare it with one saved from FrameMaker. Note that<br clear="none">FrameMaker can save PDF with change markup.<br clear="none"><br clear="none">You can get free 30-day evaluations so you'd know exactly what you were buying.<br clear="none"><br clear="none">Personally I'd use WebHelp on Apache and Google Analytics rather than<br clear="none">RoboHelp Server to avoid having to
deal with a Windows server.<br clear="none"><div class="yqt9160126387" id="yqtfd91174"><br clear="none">On Tue, Mar 11, 2014 at 4:25 PM, hessiansx4 <<a href="mailto:hessiansx4@yahoo.com" shape="rect" ymailto="mailto:hessiansx4@yahoo.com">hessiansx4@yahoo.com</a>> wrote:<br clear="none">> My boss is asking me to provide a justification for using FM12 (which now<br clear="none">> outputs webhelp and responsive html5) as a single-source for our webhelp (as<br clear="none">> opposed to using only RH or importing FM into RH). Has anyone had experience<br clear="none">> with any of these methods in ATCS 5? If so, I'd love to hear about it. Also,<br clear="none">> we currently do not have a method for capturing 1) what help pages (this is<br clear="none">> not context-sensitive help) users access or 2) whether they are even<br clear="none">> accessing the help. It has been suggested that we purchase RH server to<br clear="none">>
track help file use (vs. using Google analytics). I have used neither. Have<br clear="none">> any of you? Suggestions? TIA for any assistance/comments.<br clear="none"></div><br><br></div> </div> </div> </div> </div></body></html>