<div dir="ltr"><div>Right on, about automatic upgrades. They should be optional. </div><div><br></div><div>Here's the gotcha! Should be plural, not singular:</div><ol><li>Adobe suffers from the inability to cohesively deal with post sale help issues within a product by version, or by PDF's, on-line, forums, including <u>*in-person tech support</u>. Adobe suffers? So do we!</li>
<li>Adobe displays an endemic nonchalance to providing focused answers to questions without misdirecting the issue to other releases, some being several years old with different interfaces. </li><li>Additionally, while seeking a legitimate answer to one thing or the other, it's not helpful to be smacked in the face with salubrious advertising, especially, a) if it's redundant to a current subscription. (How many times to I need to subscribe to the same products in the same suite?), or b) it's for any other product which Adobe's kaleidoscopic visionaries are favoring.</li>
</ol><div><u>*Case in point:</u> </div><ol><li>to my pleasant surprise, twice, last week, I receive a call from Frame Tech Support in New Delhi regarding Frame 12's 2nd patch creating a shrunken pear shape when installed in Windows 8.1. </li>
<li>I was informed that my issue was not the first. (Cool, I'm not the only thorn among roses.)</li><li>Here's the rub! The tech, via Adobe Connect, was operating in Windows 7 Pro, a fact not provided me until the end of call number two. </li>
<ol><li>He could see that Frame 12 and the 1st patch were not corrupted. </li><li>He could see the mess caused by the 2nd patch. </li><li>So he tweaked my registry, whereupon, I began to suspect he was not using or familiar with Windows 8.1. His pointer was from the wrong kennel.</li>
<li>He admitted failure and decided to escalate the issue and assured me I would hear from Adobe a/o yesterday. (Monday, the 19th. Tuesday in New Delhi, giving the escalator repairman an extra day to de-kink it.)</li><li>
Meanwhile, the computer was now acting odd. So, on Sunday, I did a complete repair within 8.1 (Several hours were dedicated to repairing Adobe's well meaning but ill prepared support.)</li><li>FYI, I have received no contact from Adobe via email, telephone, or carrier pigeon.</li>
</ol></ol><div>Today, I am running Frame 12 without any patches. It works fine. Who knows what I'm missing from the subsequent patches? Bad joke intended!</div><div><br></div><div>Thanks, Steve, for getting on Maxwell for his well intended, though myopic, marketing pitch which sounded like: "hurry up. All aboard. Train's leaving!"</div>
<div><br></div><div>When I take the A Train, I expect to get where I'm going. My apologies to Duke Ellington.</div><div><br></div><div>Ted</div><div><br></div><div>Ps. Word Mongers - hmm, nice name. I've been called a Word Carver. I hope it was a compliment!</div>
<div><br></div><div><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, May 20, 2014 at 8:43 AM, Steve Rickaby <span dir="ltr"><<a href="mailto:srickaby@wordmongers.demon.co.uk" target="_blank">srickaby@wordmongers.demon.co.uk</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">With all respect to Maxwell, special offers do not answer Rick's point. Adobe has generated *massive* ill-will over its licensing policies; I only hope this this is reflected in some substantive way, such as the stock price, that will cause it to rethink.<br>
<br>
>Incidentally, if a major release comes out (e.g. FrameMaker 13) during your subscription, you are automatically upgraded at no extra cost.<br>
<br>
This is often touted as an advantage of cloud-based services, but is in fact a Really Bad Thing, as it can invalidate an organization's substantial investment in training and expertise by changing user interfaces and capabilities without warning - not to mention, er..., causing disruption to productivity (modesty forbids me from putting this more strongly, although I'd like to).<br>
<br>
Just my 10c.<br>
<br>
--<br>
Steve Rickaby BSc MBCS CITP MISTC <<a href="http://www.linkedin.com/in/steverickaby" target="_blank">http://www.linkedin.com/in/steverickaby</a>><br>
WordMongers Ltd <<a href="http://www.wordmongers.com" target="_blank">http://www.wordmongers.com</a>><br>
[FrameMaker user and evangelist since 1993]<br>
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</blockquote></div><br><br clear="all"><br>-- <br><div dir="ltr"><div>Ted Steinberg<br>Management Consultant<br>Apartado 185-7150<br>Turrialba, Cartago, Costa Rica<br></div>506-2556-5044 [Costa Rica]<br><div><div>ted.steinberg5634 [Skype]<br>
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