<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Just a quick follow up: since I reported this I had no crash anymore. So, still waiting to be able to send a screen shot and report ….<br><div apple-content-edited="true">
<div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;"><br><br>Vriendelijke groet / Kind regards,<br> <br>Wim Hooghwinkel<br><br><br><br></div>
</div>
<br><div><div>Op 24 jun. 2014, om 19:24 heeft Adobe Technical Communication <<a href="mailto:techcomm@adobe.com">techcomm@adobe.com</a>> het volgende geschreven:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div lang="EN-US" link="blue" vlink="purple" style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div class="WordSection1" style="page: WordSection1;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Just wanted to let ALL know that Adobe is looking into this issue reported by Wim. We are waiting for some screen-shots and more details from Wim.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">The moment we find the right solution, we will share with the group. Thanks for your support and patience.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></div><div><table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" width="539" style="width: 404.25pt; margin-bottom: 5.75pt;"><tbody><tr><td valign="top" style="padding: 0in;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; line-height: 16px;"><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 5);">Warm Regards,<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; line-height: 16px;"><b><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 5);"> </span></b></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; line-height: 16px;"><b><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 5);">Saibal Bhattacharjee<o:p></o:p></span></b></div></td></tr><tr><td valign="top" style="padding: 0in;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; line-height: 16px;"><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 5);">Senior Product Marketing Manager, Adobe Systems Inc.<o:p></o:p></span></div></td></tr><tr><td valign="top" style="padding: 0in;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; line-height: 16px;"><span style="color: rgb(31, 73, 125);"><span><image001.gif></span><o:p></o:p></span></div></td></tr><tr><td valign="top" style="padding: 0in;"><table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="539" style="width: 404.25pt;"><tbody><tr><td width="50" valign="top" style="width: 37.5pt; padding: 0in;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; line-height: 16px;"><span style="color: rgb(31, 73, 125);"><span><image002.png></span><o:p></o:p></span></div></td><td width="489" valign="top" style="width: 366.75pt; padding: 0in;"><table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="489" style="width: 366.75pt;"><tbody><tr><td valign="top" style="padding: 0in;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; line-height: 16px;"><span style="font-size: 11pt; line-height: 15px; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><a href="http://www.adobe.com/products/technicalcommunicationsuite.html" target="_blank" style="color: purple; text-decoration: underline;"><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 238);">Technical Communication Suite</span></a></span><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 5);"><span class="Apple-converted-space"> </span>|<span class="Apple-converted-space"> </span></span><span style="font-size: 11pt; line-height: 15px; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><a href="http://www.adobe.com/products/framemaker.html" target="_blank" style="color: purple; text-decoration: underline;"><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 238);">FrameMaker</span></a></span><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 5);"><span class="Apple-converted-space"> </span>|<span class="Apple-converted-space"> </span></span><span style="font-size: 11pt; line-height: 15px; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><a href="http://www.adobe.com/products/robohelp.html" target="_blank" style="color: purple; text-decoration: underline;"><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 238);">RoboHelp</span></a></span><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 5);"><o:p></o:p></span></div></td></tr><tr><td valign="top" style="padding: 0in;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; line-height: 16px;"><span style="color: rgb(31, 73, 125);"><span><image003.gif></span><o:p></o:p></span></div></td></tr><tr><td valign="top" style="padding: 0in;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; line-height: 16px;"><span style="font-size: 11pt; line-height: 15px; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><a href="http://www.adobe.com/in/products/framemakerxmlauthor.html" target="_blank" style="color: purple; text-decoration: underline;"><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 238);">FrameMaker XML Author</span></a></span><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 5);"><span class="Apple-converted-space"> </span>|<span class="Apple-converted-space"> </span></span><span style="font-size: 11pt; line-height: 15px; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><a href="http://www.adobe.com/products/framemakerserver.html" target="_blank" style="color: purple; text-decoration: underline;"><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 238);">FrameMaker Publishing Server</span></a></span><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 5);"><span class="Apple-converted-space"> </span>|<span class="Apple-converted-space"> </span></span><span style="font-size: 11pt; line-height: 15px; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><a href="http://www.adobe.com/products/robohelpserver.html" target="_blank" style="color: purple; text-decoration: underline;"><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 238);">RoboHelp Server</span></a></span><span style="font-size: 9pt; line-height: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 5);"><o:p></o:p></span></div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></div><div><div style="border-style: solid none none; border-top-color: rgb(225, 225, 225); border-top-width: 1pt; padding: 3pt 0in 0in;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">From:</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><span class="Apple-converted-space"> </span>Wim Hooghwinkel - idtp [<a href="mailto:wim@idtp.eu">mailto:wim@idtp.eu</a>]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Tuesday, June 24, 2014 8:09 PM<br><b>To:</b><span class="Apple-converted-space"> </span>Alan Houser<br><b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>; Adobe Technical Communication<br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: Frame crash on Windows under parallels<o:p></o:p></span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><o:p> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">Hi Alan,<o:p></o:p></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><o:p> </o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">I also had the impression it had to do with the mouse. But lately it aso happened when my mouse was dead (battery…).<o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">Especially when a book is open (or a ditamap) and some pods/panels, the document screen gets smaller and can not show the complete page. Scrolling left or right causes a crash...<o:p></o:p></div></div><div><div><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><span style=""><br><br>Vriendelijke groet / Kind regards,<br> <br>Wim Hooghwinkel<br><br>June 19-20 <a href="http://www.congility.com/session/closing-the-loop-bringing-more-web-to-authoring/" style="color: purple; text-decoration: underline;">Congility 2014</a> - Closing the loop with <a href="http://www.fontoxml.com/" style="color: purple; text-decoration: underline;">FontoXML</a><br><br>tel. +31652036811<br>Skype wimhooghwinkel<br>Twitter @idtp @ien2013<br><a href="mailto:info@idtp.eu" style="color: purple; text-decoration: underline;">info@idtp.eu</a> <br><a href="http://www.idtp.eu/" style="color: purple; text-decoration: underline;">www.idtp.eu</a><br><br><o:p></o:p></span></p></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><o:p> </o:p></div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">Op 24 jun. 2014, om 15:35 heeft Alan Houser <<a href="mailto:arh@groupwellesley.com" style="color: purple; text-decoration: underline;">arh@groupwellesley.com</a>> het volgende geschreven:<o:p></o:p></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><br><br><o:p></o:p></div><blockquote style="margin-top: 5pt; margin-bottom: 5pt;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;">I can tell you that you're not alone. :-(<br><br>I'm running the same environment. Horizontal scroll on an unsaved file ... boom. Never fails. I see this most often in structured mode, but I do most of my work in that mode.<br><br>I always assumed it was my Apple Magic Mouse(TM), but perhaps not.</div></blockquote></div></div></div></div></blockquote></div><br></body></html>