<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#674ea7">Hi Thomas,</div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#674ea7"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#674ea7">
Your problem sounds similar to one I experienced earlier this year.</div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#674ea7"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#674ea7">
I wanted to apply an italic character format to my cross-reference formats but also found it wouldn't "stick". Eventually, I discovered that the font family I was given did not include an italic format. To resolve this, I set my default printer to be Adobe PDF, and have not suffered from this problem since. This is because the PDF drivers use PostScript fonts which FM can use if the the font family used does not support it. If you try setting your default printer to a PDF driver of some sort does that resolve the problem?</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;color:#674ea7"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#674ea7">HTH.</div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#674ea7">
<br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;color:#674ea7">Sam.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;color:#674ea7">
<br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On 26 August 2014 19:06, Thomas Scalise <span dir="ltr"><<a href="mailto:Thomas.Scalise@crossmatch.com" target="_blank">Thomas.Scalise@crossmatch.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="color:#0d0d0d">Esteemed colleagues,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#0d0d0d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#0d0d0d">I am using Frame 11.0.2.384 on Windows 7.
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#0d0d0d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#0d0d0d">I applied a character format (CrossRef) to text in a document. I late saved the document. When I return to Frame and open the document, the character format has reverted to the previous format. I recall having
this problem before, a long time ago, and cannot for the life of me remember what to do to make the character format stick. Thanks in advance for any help you can give.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#0d0d0d"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-right:0in;margin-bottom:1.0pt;margin-left:0in">
<b><span style="font-size:10.0pt;color:#0d0d0d">Tom Scalise<u></u><u></u></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;color:#0d0d0d">Manager, Technical Documentation<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;color:#0d0d0d"><u></u> <u></u></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;color:#0d0d0d">Cross Match Technologies, Inc.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;color:#0d0d0d">3950 RCA Boulevard, Suite 5001<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;color:#0d0d0d">Palm Beach Gardens, FL 33410<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;color:#0d0d0d">U.S.A.<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;color:#0d0d0d"><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span lang="FR" style="font-size:10.0pt;color:#0d0d0d">T <a href="tel:%2B1%20561%20622%205416" value="+15616225416" target="_blank">+1 561 622 5416</a><u><u></u><u></u></u></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;color:#0d0d0d">F <a href="tel:%2B1%20561%20622%209938" value="+15616229938" target="_blank">+1 561 622 9938</a><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:10.0pt;color:#0d0d0d"><a href="mailto:thomas.scalise@crossmatch.com" target="_blank"><span style="color:#0d0d0d;text-decoration:none">thomas.scalise@crossmatch.com</span></a><b><u></u><u></u></b></span></p>
<p class="MsoNormal"><a href="http://www.crossmatch.com/" target="_blank"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black;text-decoration:none"><img border="0" width="217" height="61" src="cid:image003.jpg@01CFC136.EC473C80" alt="Description: Description: cid:image001.gif@01CBDF0D.2B428620"></span></a><span style="color:#0d0d0d"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<br>This message, including any attachments, may contain confidential, proprietary, inside and/or legally privileged information. Any distribution or use of this communication by anyone other than the intended recipient(s) is strictly prohibited and may be unlawful. If you are not the intended recipient, please notify the sender by replying to this message and then permanently delete it from your system. You are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. Cross Match Technologies, Inc.® , DigitalPersona® and the DigitalPersona logos are registered trademarks or trademarks of Cross Match Technologies, Inc and DigitalPersona, Inc. in the United States and other countries.
</div>
<br>_______________________________________________<br>
<br>
<br>
You are currently subscribed to framers as <a href="mailto:samantha.nair@smoothwall.net">samantha.nair@smoothwall.net</a>.<br>
<br>
Send list messages to <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>.<br>
<br>
To unsubscribe send a blank email to<br>
<a href="mailto:framers-unsubscribe@lists.frameusers.com">framers-unsubscribe@lists.frameusers.com</a><br>
or visit <a href="http://lists.frameusers.com/mailman/options/framers/samantha.nair%40smoothwall.net" target="_blank">http://lists.frameusers.com/mailman/options/framers/samantha.nair%40smoothwall.net</a><br>
<br>
Send administrative questions to <a href="mailto:listadmin@frameusers.com">listadmin@frameusers.com</a>. Visit<br>
<a href="http://www.frameusers.com/" target="_blank">http://www.frameusers.com/</a> for more resources and info.<br>
<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div dir="ltr"><p style="margin:0cm 0cm 0.0001pt;font-size:11pt"><span style="font-size:10pt"><font face="tahoma, sans-serif">Samantha Nair<br>Software Technical Author</font></span></p>
<p style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif"><br><a href="mailto:samantha.nair@smoothwall.net" style="color:rgb(17,85,204)" target="_blank"><span style="color:blue">Samantha.Nair@smoothwall.net</span></a><br>
Smoothwall Ltd</span><span style="font-size:12pt;font-family:Arial,sans-serif"><br><img border="0" width="271" height="52" src="cid:image001.png@01CF37A6.636647E0" alt="http://www.smoothwall.net/assets/Smoothwall.png"></span></p>
<p style="margin:0cm 0cm 0.0001pt"><font face="Arial, sans-serif">Technology Office: Richmond Court, 96 Botley Road, Park Gate, Southampton, SO31 1BA</font></p><p style="margin:0cm 0cm 0.0001pt"><span style="font-family:Arial,sans-serif">Telephone: Europe: +44 (0) 8701 999500 </span><span style="font-size:10pt;font-family:Arial,sans-serif">USA: +</span><a value="+18009593760" style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(17,85,204)">1 800 959 3760</a></p>
<p style="margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif"><a href="http://www.smoothwall.net/" style="color:rgb(17,85,204)" target="_blank"><span style="color:blue">www.smoothwall.net</span></a></span></p>
</div>
</div>