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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Allison,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>For distilling options, for the Adobe PDF printer (Printer Properties > Advanced > Printing Defaults > Adobe PDF settings), so you have Rely on system fonts only; do not use document fonts <b><i><u>unchecked</u></i></b>? You must also make sure that this option is not selected for Printing Preferences > Adobe PDF settings.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>This was a PITA with Acrobat 9 and frequently would get mucked up/reset - especially if you had computer issues like you mentioned.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I can send you screenshots of where to set this if these instructions aren't clear.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>HTH,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>TVB<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com] <b>On Behalf Of </b>Craig, Alison<br><b>Sent:</b> Tuesday, October 21, 2014 7:29 PM<br><b>To:</b> framers@lists.frameusers.com<br><b>Subject:</b> Frame 9 Crashing - Can't Create PDFs<br><b>Importance:</b> High<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>FM 9 Version: 9.0p255<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify;text-justify:inter-ideograph'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Unstructured<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>OS: Windows 7, 64 bit<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I have no idea what’s going on, but I’m on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF creation.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I generally create PDFs with Print Book and distilling to PDF. But I’m getting crash after crash with this method as well as with Save as PDF. There was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to me. Does anyone recognize it?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>%%[ ProductName: Distiller ]%%<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>%%[ Error: typecheck; OffendingCommand: xshow ]%%<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Stack:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>-dict-<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>/d<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>%%[ Warning: PostScript error. No PDF file produced. ] %%<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I’ve tried a MIF wash, but it didn’t help.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review copies from them. But they crash as well.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>The only thing I can think of is that when I had computer problems last week, something got corrupted – to the point where I should reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer’s stability).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred order so Distiller works correctly<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Alison<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:1.0pt'><b><span style='font-size:9.0pt;color:#555555'>Alison Craig | Technical Documentation Lead <o:p></o:p></span></b></p><p class=MsoNormal style='margin-bottom:1.0pt'><span style='font-size:9.0pt;color:#7F7F7F'>Ultrasonix</span><span style='font-size:9.0pt;color:#777777'> | </span><span style='font-size:9.0pt;color:#7F7F7F'>130-4311 Viking Way </span><span style='font-size:9.0pt;color:#777777'>| </span><span style='font-size:9.0pt;color:#7F7F7F'>Richmond, BC V6V 2K9 | </span><a href="http://www.analogicultrasound.com"><span style='font-size:9.0pt;color:#777777'>analogicultrasound.com</span></a><span style='font-size:9.0pt;color:#777777'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:9.0pt;color:#555555'>T 604-279-8550 ext 127 | F 604-279-8559</span></b><b><span style='font-size:9.0pt;color:#1F497D'> </span></b><span style='font-size:9.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>