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<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">Craig:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">I’m actually getting both now. Originally, I just got the Distiller fault – and for the few individual
test files I’ve been able to successfully <span class="GramE">Print</span> to Book, I still get it during the distilling process.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">However, now I’m getting an actual Frame crash pretty much every time. And it usually happens
at the Chapter 1-Chapter 2 threshold.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">The one anomaly is that early yesterday when I reran a completed project as a
<span class="GramE">test,</span> it ran perfectly using the standard (for me) Print to Book/distill option. The Book isn’t nearly as large or complex as the one that keeps failing, but it has 11 or 12 files and multiple conditions as well as the logo I had
to incorporate. (I just tried this again and Frame crashed – so it now seems to be universal<span class="GramE">.
</span>Yesterdays’ success must have been a fluke.)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">I have the sundorne SetPrint utility installed, so Adobe PDF is always selected as the printer.
And I never have the Generate Tagged PDF option on, so that isn’t the problem.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">I also always have the Rely on System fonts option deselected – I’ve checked in both places it
can be set and <span class="GramE">it’s</span> fine.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">I guess it’s time to uninstall/reinstall (after the IT tech vets my system).
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><b style="mso-bidi-font-weight:normal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">Do you know where I deselect the Frame option that essentially
tells Adobe I’m uninstalling, so I can reinstall without any issues?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC">Alison<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:9.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Arial;color:#555555;mso-no-proof:yes"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span style="font-size:9.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Arial;color:#555555;mso-no-proof:yes">Alison Craig | Technical Documentation Lead
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span style="font-size:9.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Arial;color:#7F7F7F;mso-no-proof:yes">Ultrasonix</span><span style="font-size:9.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Arial;color:#777777;mso-no-proof:yes">
| </span><span style="font-size:9.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Arial;color:#7F7F7F;mso-no-proof:yes">130-4311 Viking Way
</span><span style="font-size:9.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Arial;color:#777777;mso-no-proof:yes">|
</span><span style="font-size:9.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Arial;color:#7F7F7F;mso-no-proof:yes">Richmond, BC<span style="mso-spacerun:yes">
</span>V6V 2K9 | </span><span style="font-size:9.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Arial;color:#777777;mso-no-proof:yes"><a href="http://www.analogicultrasound.com"><span style="color:#777777">analogicultrasound.com</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Arial;color:#555555;mso-no-proof:yes">T 604-279-8550 ext 127 | F 604-279-8559</span></b><b><span style="font-size:9.0pt;mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;mso-bidi-font-family:Arial;color:#1F497D;mso-no-proof:yes">
</span></b><span style="font-size:9.0pt;font-family:"Times New Roman","serif";color:#0033CC;mso-no-proof:yes"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;mso-bidi-font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:"Times New Roman";color:#0033CC"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:"Times New Roman"">
Craig Ede [mailto:craigede@hotmail.com<span class="GramE">] <br>
<b>Sent</b></span><b>:</b> Tuesday, October 21, 2014 6:51 PM<br>
<b>To:</b> Craig, Alison<br>
<b>Subject:</b> RE: Frame 9 Crashing - Can't Create PDFs<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal" style="margin-left:36.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="color:#1F497D">Frame 9 will install its headless version of distiller. If your version of Acrobat is later than what came with Frame 9, then I would install that later.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="color:#1F497D">When you say FM is crashing do you mean it is actually closing out the program and posting and error about a crash. (This would be different from the postscript completion error you
cite.) If it is crashing, then I go with the reinstall.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="color:#1F497D">For the PDF error you cite, I'd make sure that PDF is you default printer and that the use system fonts option under the PDF printer options is disabled. In addition, I'd try turning
off the tagged PDF printing option.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="color:#1F497D">Craig<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><a name="_MailEndCompose"></a><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0mm 0mm 0mm">
<p class="MsoNormal" style="margin-left:36.0pt;mso-outline-level:1"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:framers-bounces@lists.frameusers.com">framers-bounces@lists.frameusers.com</a> [<a href="mailto:framers-bounces@lists.frameusers.com">mailto:framers-bounces@lists.frameusers.com</a>]
<b>On Behalf Of </b>Craig, Alison<br>
<b>Sent:</b> Tuesday, October 21, 2014 8:29 PM<br>
<b>To:</b> <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><br>
<b>Subject:</b> Frame 9 Crashing - Can't Create PDFs<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal" style="margin-left:36.0pt"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">FM 9 Version: 9.0p255<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Unstructured<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">OS: Windows 7, 64 bit<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">I have no idea what’s going on, but I’m on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF creation.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">I generally create PDFs with Print Book and distilling to PDF. But I’m getting crash after crash with this method as well as with Save as PDF. There
was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to me. Does anyone
recognize it?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Courier New"">%%[ ProductName: Distiller ]%%<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Courier New"">%%[ Error: typecheck; OffendingCommand: xshow ]%%<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Courier New"">Stack:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Courier New"">-dict-<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Courier New"">/d<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Courier New"">%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Courier New"">%%[ Warning: PostScript error. No PDF file produced. ] %%<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">I’ve tried a MIF wash, but it didn’t help.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review copies from
them. But they crash as well.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">The only thing I can think of is that when I had computer problems last week, something got corrupted – to the point where I should reinstall Frame
9 and Acrobat (IT is coming in the morning to check out my computer’s stability).<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred order so Distiller
works correctly<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Alison<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0mm;margin-right:0mm;margin-bottom:1.0pt;margin-left:36.0pt">
<b><span style="font-size:9.0pt;color:#555555">Alison Craig | Technical Documentation Lead
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:0mm;margin-right:0mm;margin-bottom:1.0pt;margin-left:36.0pt">
<span style="font-size:9.0pt;color:#7F7F7F">Ultrasonix</span><span style="font-size:9.0pt;color:#777777"> |
</span><span style="font-size:9.0pt;color:#7F7F7F">130-4311 Viking Way </span><span style="font-size:9.0pt;color:#777777">|
</span><span style="font-size:9.0pt;color:#7F7F7F">Richmond, BC V6V 2K9 | </span>
<a href="http://www.analogicultrasound.com"><span style="font-size:9.0pt;color:#777777">analogicultrasound.com</span></a><span style="font-size:9.0pt;color:#777777">
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-size:9.0pt;color:#555555">T 604-279-8550 ext 127 | F 604-279-8559</span></b><b><span style="font-size:9.0pt;color:#1F497D">
</span></b><span style="font-size:9.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><o:p> </o:p></p>
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