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<p class="MsoNormal"><span style="color:#1F497D">Are you talking about “deactivating”? It should be in the Help menu.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com]
<b>On Behalf Of </b>Craig, Alison<br>
<b>Sent:</b> October-22-14 1:20 PM<br>
<b>To:</b> Craig Ede; framers@lists.frameusers.com<br>
<b>Subject:</b> RE: Frame 9 Crashing - Can't Create PDFs<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">Craig:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">I’m actually getting both now. Originally, I just got the Distiller fault – and for the few individual test files I’ve been able to successfully
Print to Book, I still get it during the distilling process.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">However, now I’m getting an actual Frame crash pretty much every time. And it usually happens at the Chapter 1-Chapter 2 threshold.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">The one anomaly is that early yesterday when I reran a completed project as a test, it ran perfectly using the standard (for me) Print to Book/distill
option. The Book isn’t nearly as large or complex as the one that keeps failing, but it has 11 or 12 files and multiple conditions as well as the logo I had to incorporate. (I just tried this again and Frame crashed – so it now seems to be universal. Yesterdays’
success must have been a fluke.)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">I have the sundorne SetPrint utility installed, so Adobe PDF is always selected as the printer. And I never have the Generate Tagged PDF option on,
so that isn’t the problem.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">I also always have the Rely on System fonts option deselected – I’ve checked in both places it can be set and it’s fine.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">I guess it’s time to uninstall/reinstall (after the IT tech vets my system).
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">Do you know where I deselect the Frame option that essentially tells Adobe I’m uninstalling, so I can reinstall without any issues?<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC">Alison<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span lang="EN-US" style="font-size:9.0pt;color:#555555"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><b><span lang="EN-US" style="font-size:9.0pt;color:#555555">Alison Craig | Technical Documentation Lead
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:1.0pt"><span lang="EN-US" style="font-size:9.0pt;color:#7F7F7F">Ultrasonix</span><span lang="EN-US" style="font-size:9.0pt;color:#777777"> |
</span><span lang="EN-US" style="font-size:9.0pt;color:#7F7F7F">130-4311 Viking Way
</span><span lang="EN-US" style="font-size:9.0pt;color:#777777">| </span><span lang="EN-US" style="font-size:9.0pt;color:#7F7F7F">Richmond, BC V6V 2K9 |
</span><span lang="EN-US" style="font-size:9.0pt;color:#777777"><a href="http://www.analogicultrasound.com"><span style="color:#777777">analogicultrasound.com</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:9.0pt;color:#555555">T 604-279-8550 ext 127 | F 604-279-8559</span></b><b><span lang="EN-US" style="font-size:9.0pt;color:#1F497D">
</span></b><span lang="EN-US" style="font-size:9.0pt;font-family:"Times New Roman","serif";color:#0033CC"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#0033CC"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Craig Ede [<a href="mailto:craigede@hotmail.com">mailto:craigede@hotmail.com</a>]
<br>
<b>Sent:</b> Tuesday, October 21, 2014 6:51 PM<br>
<b>To:</b> Craig, Alison<br>
<b>Subject:</b> RE: Frame 9 Crashing - Can't Create PDFs<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="color:#1F497D">Frame 9 will install its headless version of distiller. If your version of Acrobat is later than what came with Frame 9, then I would install that later.
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="color:#1F497D">When you say FM is crashing do you mean it is actually closing out the program and posting and error about a crash. (This would be different from the postscript completion
error you cite.) If it is crashing, then I go with the reinstall.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="color:#1F497D">For the PDF error you cite, I'd make sure that PDF is you default printer and that the use system fonts option under the PDF printer options is disabled. In addition, I'd
try turning off the tagged PDF printing option.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="color:#1F497D">Craig<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><a name="_MailEndCompose"></a><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:framers-bounces@lists.frameusers.com">framers-bounces@lists.frameusers.com</a> [<a href="mailto:framers-bounces@lists.frameusers.com">mailto:framers-bounces@lists.frameusers.com</a>]
<b>On Behalf Of </b>Craig, Alison<br>
<b>Sent:</b> Tuesday, October 21, 2014 8:29 PM<br>
<b>To:</b> <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><br>
<b>Subject:</b> Frame 9 Crashing - Can't Create PDFs<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-align:justify"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif"">FM 9 Version: 9.0p255<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-align:justify"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif"">Unstructured<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif"">OS: Windows 7, 64 bit<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif"">I have no idea what’s going on, but I’m on deadline for release (naturally) and Frame 9 has suddenly become very unstable during PDF
creation.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif"">I generally create PDFs with Print Book and distilling to PDF. But I’m getting crash after crash with this method as well as with Save
as PDF. There was a point where I could at least print one file at a time to PDF (by either method), but this is no longer true.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif"">When I have actually managed to get the postscript file to completion, I get the following error when I distill. It means nothing to
me. Does anyone recognize it?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Courier New"">%%[ ProductName: Distiller ]%%<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Courier New"">%%[ Error: typecheck; OffendingCommand: xshow ]%%<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Courier New"">Stack:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Courier New"">-dict-<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Courier New"">/d<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Courier New""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Courier New"">%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Courier New"">%%[ Warning: PostScript error. No PDF file produced. ] %%<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif"">I’ve tried a MIF wash, but it didn’t help.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif"">I went back to a September 12 copy of the Book (using Visual Source Safe files) that I know worked just fine because I built 4 Review
copies from them. But they crash as well.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif"">The only thing I can think of is that when I had computer problems last week, something got corrupted – to the point where I should
reinstall Frame 9 and Acrobat (IT is coming in the morning to check out my computer’s stability).<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif"">If I do reinstall Frame 9 (and 4 updates), do I need to reinstall Acrobat, first or last? I have a vague recollection of a preferred
order so Distiller works correctly<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif"">Alison<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:1.0pt;margin-left:36.0pt">
<b><span lang="EN-US" style="font-size:9.0pt;color:#555555">Alison Craig | Technical Documentation Lead
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:1.0pt;margin-left:36.0pt">
<span lang="EN-US" style="font-size:9.0pt;color:#7F7F7F">Ultrasonix</span><span lang="EN-US" style="font-size:9.0pt;color:#777777"> |
</span><span lang="EN-US" style="font-size:9.0pt;color:#7F7F7F">130-4311 Viking Way
</span><span lang="EN-US" style="font-size:9.0pt;color:#777777">| </span><span lang="EN-US" style="font-size:9.0pt;color:#7F7F7F">Richmond, BC V6V 2K9 |
</span><span lang="EN-US"><a href="http://www.analogicultrasound.com"><span style="font-size:9.0pt;color:#777777">analogicultrasound.com</span></a></span><span lang="EN-US" style="font-size:9.0pt;color:#777777">
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:9.0pt;color:#555555">T 604-279-8550 ext 127 | F 604-279-8559</span></b><b><span lang="EN-US" style="font-size:9.0pt;color:#1F497D">
</span></b><span lang="EN-US" style="font-size:9.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"><o:p> </o:p></span></p>
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