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<div class="moz-cite-prefix">On 2014-Oct-24 11:13 AM, Alan Houser
wrote:<br>
</div>
<blockquote cite="mid:544A6C8F.5060807@groupwellesley.com"
type="cite">Colleagues,
<br>
<br>
A client is seeing the following problem:
<br>
<br>
- FrameMaker 12, fully patched, Windows 7, full Acrobat.
<br>
<br>
- Document uses Helvetica font. Font pane shows all document fonts
are available and in use (i.e., FrameMaker is not substituting any
fonts).
<br>
<br>
- File>Save as PDF -- FrameMaker document reflows on-screen,
with Helvetica replaced by Times New Roman. Generated PDF uses
Times New Roman instead of Helvetica. (FrameMaker screen display
refreshes and reverts back to Helvetica).
<br>
<br>
I'm baffled. I have yet to investigate:
<br>
- Missing "legal to embed" flag in client's Helvetica font?
<br>
- Corrupted Acrobat Distiller settings?
<br>
<br>
I would be grateful for any other ideas.
<br>
<br>
-Alan
<br>
<br>
</blockquote>
<font size="+2">In your distiller job options, make sure to select
If Embedding Fails, Cancel Job. Then at least you will know if
that's the problem. (And it should be your default setting anyway,
to ensure an embed failure doesn't get past you.) <br>
<br>
Are you sure the client actually has Helvetica on their system,
and that Adobe PDF is their default printer (at least when using
FM -- see Sundorne Setprint plugin)? It's possible their hardware
printer is reporting the presence of Helvetica to the operating
system, so that it appears to be present, but a printer-resident
font can't be embedded in PDF.<br>
<br>
HTH, </font><br>
<br>
<pre class="moz-signature" cols="72">--
Stuart Rogers
Technical Communicator
Phoenix Geophysics Limited
3781 Victoria Park Avenue, Unit 3
Toronto, ON, Canada M1W 3K5
+1 (416) 491-7340 x 325
<a class="moz-txt-link-freetext" href="http://www.phoenix-geophysics.com">http://www.phoenix-geophysics.com</a>
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