<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div style="" class=""><span style="" class="">Group,<br style="" class=""><br style="" class="">Well, it took the help of the high-tech friend previously mentioned to get it done, but we finally got Acrobat Pro Version 9 installed.<br style="" class=""><br style="" class="">The culprit that kept preventing it (and causing the "Setup has detected a more functional product" popup) turned out to be the "Adobe pdf creator" thing that INstalled with FrameMaker but did not UNinstall when I uninstalled FrameMaker to see if doing so would allow Acrobat Pro to complete its install.<br style="" class=""><br style="" class="">The first part of the late-afternoon session was spent downloading and installing the latest AMD chipset drivers from the MSI web site. I don't know if any other of you have an MSI
motherboard with AMD processor, but my experience with it was terrible; the physical installation early last week was ok, but installing the MSI device drivers via the God-awful "Live Update 6" feature did NOT function correctly. I tried it over and over and the download seemed to complete but the new drivers never actually "installed" (as indicated by the MSI Live Update "History" tab).<br style="" class=""><br style="" class="">My phone converations with the MSI tech support folks were such that they assumed the download would automatically result in the drivers automatically installing -- but they didn't. So the tech support was NOT good, nor surprised or inquisitive.<br style="" class=""><br style="" class="">Anyway, my friend found a backdoor way to get them (not via Live Update 6) and installed them. The result was a superior display and no more popups announcing that "hardware acceleration" was not enabled (even though it was, as indicated by the
Windows 7 device driver troubleshooting window).<br style="" class=""><br style="" class="">The only reason for this update was a move to 64-bit Windows 7 because my old (superior) ASUS motherboard did not support Windows 7 after I moved from Windows XP. In hindsight, I wish I'd purchased another ASUS motherboard, but money was a problem at the time.<br style="" class=""><br style="" class="">So after that, we once more tried various ways to get Acrobat 9 on there, but to no avail. So we checked Control, Panel --> Uninstall Programs and then found the Adobe PDF Creator thing. I actually believed uninstalling FrameMaker uninstalled all of it and its add-ons but I was obviously wrong. Too much faith in the company, I guess.<br style="" class=""><br style="" class="">So to be safe, we unstalled all of the Adobe things and ta-da! Acrobat 9 installed smoothly and beautifully; and after opening a few test pdf files to check it out, it works just as it
should.<br style="" class=""><br style="" class="">Tomorrow (Sunday), I'll REinstall FrameMaker 10. Which features should I NOT install? Remember -- it's Acrobat Pro Version 9 and FrameMaker 10.<br style="" class=""><br style="" class="">Again, thanks to all for your kind assistance.<br style="" class=""><br style="" class="">-- Ken in Atlanta<br style="" class=""></span></div> <div class="qtdSeparateBR"><br><br></div><div style="display: block;" class="yahoo_quoted"> <div class="" style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div class="" style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div style="" class="" dir="ltr"> <font style="" class="" size="2" face="Arial"> On Saturday, January 3, 2015 2:20 PM, Robert Lauriston <robert@lauriston.com> wrote:<br style="" class=""> </font> </div> <blockquote class=""
style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; margin-top: 5px; padding-left: 5px;"> <br style="" class=""><br style="" class=""> <div style="" class="">Did you apply the Acrobat 9.2 update?<br style="" class="" clear="none"><br style="" class="" clear="none">Did you check the Programs and Features control panel to make sure<br style="" class="" clear="none">that some newer version of Reader or Acrobat is not installed?<div style="" class="" id="yqtfd18549"><br style="" class="" clear="none"></div><br style="" class=""><br style="" class=""></div> </blockquote> </div> </div> </div> </div></body></html>