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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>A SWAG:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>After you de-install the applications, please run CCleaner (free version is at <a href="http://www.piriform.com">www.piriform.com</a>) and see if this helps remove any issues in the Windows registry that are causing the problem you are experiencing.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>During registry cleaning (second tab in the app), please <b>un</b>check the “Unused File Extensions” option though – my experience is that this causes me difficulties.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Z<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com] <b>On Behalf Of </b>Ken Poshedly<br><b>Sent:</b> Friday, January 02, 2015 8:41 PM<br><b>To:</b> Fred Ridder<br><b>Cc:</b> framers@lists.frameusers.com<br><b>Subject:</b> Re: Setup has detected . . .<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Nope (to your first paragraph questions).<br><br>Sent from my iPhone<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>On Jan 2, 2015, at 11:32 PM, Fred Ridder <<a href="mailto:docudoc@hotmail.com">docudoc@hotmail.com</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><p class=MsoNormal style='margin-bottom:12.0pt'>Do you by any chance have Adobe Reader X or Adobe Reader XI installed? Either of these would be detected by the Acrobat 9 installer as a newer Adobe application for reading PDFs, and most likely cause it to bail out of the Acrobat installation.<br><br>And FWIW, Acrobat 9 had some security issues that may or may not have been patched because version 9 is now two versions out of date.<br><br>-Fred Ridder<o:p></o:p></p><div><div class=MsoNormal align=center style='text-align:center'><hr size=3 width="100%" align=center id=stopSpelling></div><p class=MsoNormal style='margin-bottom:12.0pt'>Date: Fri, 2 Jan 2015 19:38:58 -0800<br>From: <a href="mailto:poshedly@bellsouth.net">poshedly@bellsouth.net</a><br>Subject: Re: Setup has detected . . .<br>To: <a href="mailto:tom.beiswenger@emhartglass.com">tom.beiswenger@emhartglass.com</a><br>CC: <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><o:p></o:p></p><div><div><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'>Hey Tom,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'>At this time, I have not yet re-installed FM10 and still canNOT reinstall Acrobat 9 Pro without getting that damn popup.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'>And remember, after clicking "OK" on the ("Setup has detected ...") popup window, the main Acrobat setup window returns to present only a "Finish" button and when you click on it, the whole thing closes.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'>No choices are presented at any time as to whether you want to install this or that.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'>And I'm well-aware of what you said about FM pdf printing so that's not an issue.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'>Thanks for the reply and let me know of any other ideas.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'>-- Ken in Atlanta<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div><div><div><div><div><p class=MsoNormal style='background:white'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>On Friday, January 2, 2015 10:27 PM, "<a href="mailto:tom.beiswenger@emhartglass.com">tom.beiswenger@emhartglass.com</a>" <<a href="mailto:tom.beiswenger@emhartglass.com">tom.beiswenger@emhartglass.com</a>> wrote:</span><span style='font-family:"Helvetica",sans-serif;color:black'><o:p></o:p></span></p></div><blockquote style='border:none;border-left:solid #1010FF 1.5pt;padding:0in 0in 0in 4.0pt;margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p><div><div id=ecxyiv7079993270><div><div><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'>Ken, I had a similar problem, but with FM12. The solution was to make sure you uninstall Acrobat 9 and restart. The when you load FM make sure not to enable pdf printing. Load acrobat next. <o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'><br>Tom Beiswenger<o:p></o:p></span></p><div><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'>Manager, technical & training documentation<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'>Bucher Emhart Glass<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'>Sent from my iPhone<o:p></o:p></span></p></div></div><div id=ecxyiv7079993270yqt72902><div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='font-family:"Helvetica",sans-serif;color:black'><br>On Jan 2, 2015, at 10:08 PM, Ken Poshedly <<a href="mailto:poshedly@bellsouth.net" target="_blank">poshedly@bellsouth.net</a>> wrote:<o:p></o:p></span></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><div><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'>I recently (earlier this week) upgraded my home platform with a new motherboard (MSI A88X-G43), 64-bit Windows 7 and 16 GB of RAM on the recommendation of a friend who's en electrical engineer and services control systems at various industrial plants across the southeastern U.S. His house is probably wired better than any computer store. And he has helped out at various times in the past, so I trust his opinion.<br><br>The C-drive partition of my hard drive is for my programs and the D-drive partition is for my data folders and files.<br><br>Before doing the upgrade, I backed up (copied) everything from both the C and D drives onto my external hard drive.<br><br>I then deactivated and uninstalled FrameMaker 10, then uninstalled Acrobat 9; I could find nothing about deactivating it before uninstalling it.<br><br>Now, after the upgrade, I reinstalled FrameMaker 10 (using the 30-day trial button during these tests) and it runs fine.<br><br>But Acrobat 9 Pro will not install. Instead, right after the opening ("splash"?) screen, a popup appears with the message, "Setup has detected that you already have a more functional product installed. Setup will now terminate" and the "OK" button.<br><br>I noted that when I open an existing pdf file, it displays in HTML but exactly as a pdf file.<br><br>So I once more uninstalled FrameMaker 10 and even did a system restart, but with no luck. The same popup appears when I try to install Acrobat 9 and I don't know where to go from here. Is there a registry listing or something that I should edit? And if so, where and how?<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'>I understand that if all else fails, I'm looking at doing a total Windows 7 RE-install.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica",sans-serif;color:black'>Cripe. What a way to start the new year.<o:p></o:p></span></p></div><div><p class=MsoNormal style='background:white'><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div></div><pre style='background:white'><span style='color:black'>_______________________________________________<o:p></o:p></span></pre><pre style='background:white'><span style='color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='color:black'>You are currently subscribed to framers as <a href="mailto:tom.beiswenger@emhartglass.com" target="_blank">tom.beiswenger@emhartglass.com</a>.<o:p></o:p></span></pre><pre style='background:white'><span style='color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='color:black'>Send list messages to <a href="mailto:framers@lists.frameusers.com" target="_blank">framers@lists.frameusers.com</a>.<o:p></o:p></span></pre><pre style='background:white'><span style='color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='color:black'>To unsubscribe send a blank email to<o:p></o:p></span></pre><pre style='background:white'><span style='color:black'><a href="mailto:framers-unsubscribe@lists.frameusers.com" target="_blank">framers-unsubscribe@lists.frameusers.com</a><o:p></o:p></span></pre><pre style='background:white'><span style='color:black'>or visit <a href="http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com" target="_blank">http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com</a><o:p></o:p></span></pre><pre style='background:white'><span style='color:black'><o:p> </o:p></span></pre><pre style='background:white'><span style='color:black'>Send administrative questions to <a href="mailto:listadmin@frameusers.com" target="_blank">listadmin@frameusers.com</a>. Visit<o:p></o:p></span></pre><pre style='background:white'><span style='color:black'><a href="http://www.frameusers.com/" target="_blank">http://www.frameusers.com/</a> for more resources and info.<o:p></o:p></span></pre></div></blockquote></div></div></div><p class=MsoNormal style='margin-bottom:12.0pt;background:white'><span style='font-family:"Helvetica",sans-serif;color:black'><o:p> </o:p></span></p></div></blockquote></div></div></div></div><p class=MsoNormal><br>_______________________________________________ You are currently subscribed to framers as <a href="mailto:DocuDoc@hotmail.com">DocuDoc@hotmail.com</a>. Send list messages to <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a>. To unsubscribe send a blank email to <a href="mailto:framers-unsubscribe@lists.frameusers.com">framers-unsubscribe@lists.frameusers.com</a> or visit <a href="http://lists.frameusers.com/mailman/options/framers/docudoc%40hotmail.com">http://lists.frameusers.com/mailman/options/framers/docudoc%40hotmail.com</a> Send administrative questions to <a href="mailto:listadmin@frameusers.com">listadmin@frameusers.com</a>. Visit <a href="http://www.frameusers.com/">http://www.frameusers.com/</a> for more resources and info.<o:p></o:p></p></div></div></div></blockquote></div></body></html>