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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Adobe Flash Player must be installed for FLV/SWF content to be displayed in PDFs viewed with Acrobat or Reader. Your end users will have to install the same.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>On Windows, both Flash Active X and Plugin are to be installed -- see <a href="http://helpx.adobe.com/acrobat/using/flash-player-needed-acrobat-reader.html">http://helpx.adobe.com/acrobat/using/flash-player-needed-acrobat-reader.html</a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Shlomo Perets<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>MicroType, <a href="http://microtype.com">http://microtype.com</a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>FrameMaker/Acrobat/Captivate training & consulting • FM-to-Acrobat TimeSavers/Assistants<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>---------- Original message ----------<br></span>From: <<a href="mailto:tom.beiswenger@emhartglass.com">tom.beiswenger@emhartglass.com</a>><br>Date: Mon, Jan 5, 2015 at 7:07 PM<br>Subject: Problem with embedded video continues unresolved<br>To: <a href="mailto:framers@lists.frameusers.com">framers@lists.frameusers.com</a><br><br><br><span style='font-family:"Arial","sans-serif"'>I upgraded from FM7 to 12 in the fall. When the program was installed, we verified that the PDF Creation add-on was not selected. The computer also has Acrobat 9 Pro Extended, which we reverted to when we discovered that Acrobat 11 keeps telling me that I need to install "the required version of Flash Player", even though I already have the up-to-date Flash Player already on this computer.</span> <br><br><span style='font-family:"Arial","sans-serif"'>In a nutshell, here is what is happening.</span> <br><br><span style='font-family:"Arial","sans-serif"'>-- With the above configuration, I import (by reference) an MP4 clip into the FM document and "Save as PDF".</span> <br><br><span style='font-family:"Arial","sans-serif"'>-- When I open the pdf, the pictograph for the video is not interactive.</span> <br><br><span style='font-family:"Arial","sans-serif"'>-- Today, I tried to start over with a spare notebook. Before I loaded anything, I verified that all Adobe programs were uninstalled (the notebook include Adobe Air, Adobe Help, Acrobat 9, and FM 12). I then ran Cache Cleaner (Piriform), both the cache cleaner and the registry fix, repeatedly until no issues were found.</span> <br><br><span style='font-family:"Arial","sans-serif"'>-- I then restarted the notebook and installed programs, in the following order:</span> <br><br><span style='font-family:"Arial","sans-serif"'> - FM12, with PDF creation add on unchecked. Restarted notebook after install.</span> <br><br><span style='font-family:"Arial","sans-serif"'> - Acrobat 9 Pro Extended (same version that is running on my work computer), typical install. Restarted the notebook.</span> <br><br><span style='font-family:"Arial","sans-serif"'>-- Opened FM 12 and created a document using a stock template (UserGuide, Chapter.fm). Filled 2 pages with text, then, at a new paragraph, imported an older mp4 how-to file that I had on my hard drive. I allowed FM to "Fit in Selected Rectangle".</span> <br><br><span style='font-family:"Arial","sans-serif"'>-- Saved the document as "untitled", then clicked on "Save as PDF".</span> <br><br><span style='font-family:"Arial","sans-serif"'>-- Opened the PDF. The stock filmstrip icon was interactive and worked!</span> <br><br><span style='font-family:"Arial","sans-serif"'>-- Opened the FM doc again, deleted the video clip that worked and inserted one that had sound. Saved as PDF. Opened the pdf, icon was interactive, but when clicked only sound played; no picture.</span> <br><br><span style='font-family:"Arial","sans-serif"'>-- Closed FM, opened FM doc. Deleted the video clip frame, then inserted the one that worked (as above). Saved the file, then Saved as pdf. Opened the pdf and this time, the icon was not interactive.</span> <br><br><span style='font-family:"Arial","sans-serif"'>-- I repeated this procedure, this time inserting the video clip with sound that would play only sound and no video in pdf. This time, the icon was not interactive. So in both cases I went from video working in some form to nothing working.</span> <br><br><span style='font-family:"Arial","sans-serif"'>This seems totally insane. Any ideas? I'm completely baffled by this.</span> <br><br><span style='font-family:"Arial","sans-serif"'><br><br>Tom Beiswenger<br>Manager, Technical & Training Documentation, Project Manager - Inspection Business<br>Emhart Glass Mfg. Inc.<br>1140 Sullivan St.<br>Elmira, NY 14901<br>PH: <a href="tel:%2B607%20735-4279" target="_blank">+607 735-4279</a><br>FX: <a href="tel:%2B607%20734-8278" target="_blank">+607 734-8278</a><br>Mobile: <a href="tel:%2B607%20769-4779" target="_blank">+607 769-4779</a><br>Email: <a href="mailto:tom.beiswenger@emhartglass.com" target="_blank">tom.beiswenger@emhartglass.com</a></span><br><br><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>