<div dir="ltr">I know you are set up as the administrator on the laptop, but is it possible you're not running FrameMaker in the administration mode?<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Feb 19, 2015 at 1:15 PM, Tammy Van Boening <span dir="ltr"><<a href="mailto:tammyvb@spectrumwritingllc.com" target="_blank">tammyvb@spectrumwritingllc.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi Heiko,<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">It's my business laptop and I am therefore set up as the administrator and the PC is connected to the internet - hard-wired in fact, not even wireless. </span><span style="font-size:11.0pt;font-family:Wingdings;color:#1f497d">J</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I am doing what you suggested about going ahead and trying to install as another suggested offlist.  Just frustrating and a big time waster to try deal with something that should be so simple.<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">thanks!<u></u><u></u></span></p><span class=""><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">TVB<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Tammy Van Boening<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Owner/Principal<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Spectrum Writing, LLC<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a href="mailto:tammyvb@spectrumwritingllc.com" target="_blank">tammyvb@spectrumwritingllc.com</a><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a href="http://www.spectrumwritingllc.com" target="_blank">www.spectrumwritingllc.com</a><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a href="tel:303-840-1755" value="+13038401755" target="_blank">303-840-1755</a><u></u><u></u></span></p></div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p></span><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Heiko Haida [mailto:<a href="mailto:info@heiko-haida.de" target="_blank">info@heiko-haida.de</a>] <br><b>Sent:</b> Thursday, February 19, 2015 11:03 AM<br><b>To:</b> Tammy Van Boening; Framers<br><b>Subject:</b> Re: Deactivate not available for for Framemaker 10<u></u><u></u></span></p></div></div><div><div class="h5"><p class="MsoNormal"><u></u> <u></u></p><p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Hi Tammy,<u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">it may be necessary to work with admin rights to have the "Deactivate" button available, or maybe it will only work if the computer is connected with the internet. <u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">If this did not help: Maybe you could just try to install FM 10 on the second laptop and see if the program would run with your license...<u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Best regards - Tino H. Haida, Berlin<u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> <u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Tammy Van Boening:<u></u><u></u></span></p><blockquote style="border:none;border-left:solid #1010ff 1.5pt;padding:0in 0in 0in 4.0pt;margin-left:3.75pt;margin-top:5.0pt;margin-bottom:5.0pt"><p><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">HI All,</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">I have two Win 7, 64 bit machines (one desktop and one laptop) both with Framemaker 10 installed, all patched and current. I need to deactivate the instance of FM 10 on the laptop so that I can install and activate it</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> </span><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">on a second laptop.</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> </span><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">When I open the instance of FM 10 on the desktop, the Deactivate option is available from the Help menu. Great, but I do not want to deactivate this instance. When I open the instance of FM 10 on the laptop, the Deactivate option is grayed-out and no matter what I do, I cannot get to become enabled. I have closed and reopened FM multiple times, I have opened and closed existing FM documents, I have created and saved new FM documents, but no joy. </span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> <u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">I can't deactivate the FM instance on my desktop . . .it has to be the one on the laptop.</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Any thoughts or suggestions?</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">TIA,</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">TVB</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Tammy Van Boening</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Owner/Principal</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Calibri","sans-serif"">Spectrum Writing, LLC</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""><a href="mailto:tammyvb@spectrumwritingllc.com" target="_blank">tammyvb@spectrumwritingllc.com</a></span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""><a href="http://www.spectrumwritingllc.com" target="_blank">www.spectrumwritingllc.com</a></span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><u></u><u></u></span></p><p><span style="font-size:10.0pt;font-family:"Calibri","sans-serif""><a href="tel:303-840-1755" value="+13038401755" target="_blank">303-840-1755</a></span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><u></u><u></u></span></p></blockquote></div></div></div></div><br>_______________________________________________<br>
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