<font size=2 face="sans-serif">We used to deliver user guides as secured
PDFs; however, the security settings in Acrobat 9 never fully suited our
needs. We have since upgraded to Acrobat 12, but I haven't checked if the
settings are any better. That said, securing the documents ended up being
more pain than it was worth. Too many users wanted to extract pages or
do other things that we deemed were OK. We dropped the securing documents
years ago. I know there is fear that someone could steal some trade secret
(I never found one in our manuals), but as long as you are distributing
a document in either PDF or print, you have to assume that sooner or later
your competition will manage to get a copy.</font>
<br>
<br><font size=2 face="sans-serif">As far as protecting ourselves from
someone modifying our documentation in a way that could expose us to liability
for machine damage or personal injury, we cover ourselves (per the lawyers)
by including disclaimers in the preface and noting that the documentation
always remains our proprietary property and cannot be altered or duplicated
without our permission. I'm sure that doesn't stop anyone, but the legal
folks say that if a customer violates that clause, they place themselves
at risk through no fault of ours.</font>
<br><font size=2 face="sans-serif"><br>
<br>
<br>
<br>
Tom Beiswenger<br>
Manager, Technical & Training Documentation, Project Manager - Inspection
Business<br>
Emhart Glass Mfg. Inc.<br>
1140 Sullivan St.<br>
Elmira, NY 14901<br>
PH: +607 735-4279<br>
FX: +607 734-8278<br>
Mobile: +607 769-4779<br>
Email: tom.beiswenger@emhartglass.com</font>
<br>
<br>
<br>
<br><font size=1 color=#5f5f5f face="sans-serif">From:
</font><font size=1 face="sans-serif">"Johnson, Joyce"
<JJohnson@abtg.com></font>
<br><font size=1 color=#5f5f5f face="sans-serif">To:
</font><font size=1 face="sans-serif">"framers@lists.frameusers.com"
<framers@lists.frameusers.com></font>
<br><font size=1 color=#5f5f5f face="sans-serif">Date:
</font><font size=1 face="sans-serif">03/03/2015 03:14 PM</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Subject:
</font><font size=1 face="sans-serif">secured PDFs</font>
<br><font size=1 color=#5f5f5f face="sans-serif">Sent by:
</font><font size=1 face="sans-serif">framers-bounces@lists.frameusers.com</font>
<br>
<hr noshade>
<br>
<br>
<br><font size=2 face="Calibri">We deliver user guides (software and hardware)
to customers via password-protected pdfs, loaded onto servers and
also posted on our customer web portal. </font>
<br><font size=2 face="Calibri"> </font>
<br><font size=2 face="Calibri">I’m wondering how members of this group
deliver customer-facing documents. Do you use pdfs? If so, do you secure
those pdfs? If you secure them, how do you accommodate in-house colleagues
who request unsecured pdfs so they can extract pages and images?</font>
<br><font size=2 face="Calibri"> </font>
<br><font size=2 face="Calibri">Thanks in advance for your responses.</font>
<br><font size=2 face="Calibri"> </font>
<br><font size=2 face="Calibri">Joyce</font>
<br><font size=2 face="Calibri"> </font>
<br><font size=3 face="Calibri"><b>Joyce M. Johnson</b></font>
<br><font size=2 face="Calibri">AmerisourceBergen</font>
<br><font size=2 face="Calibri">Lead Technical Writer</font>
<br><font size=2 face="Calibri">Technology Group</font>
<br><font size=2 face="Calibri"> </font>
<br><font size=2 face="Calibri">1400 Busch Parkway</font>
<br><font size=2 face="Calibri">Buffalo Grove, IL 60089</font>
<br><font size=2 face="Calibri"> </font>
<br><font size=2 face="Calibri">847.808.5875</font>
<br><font size=2 face="Calibri">888.537.3102 ext 15875</font>
<br><font size=2 face="Calibri"> </font>
<br><a href=http://www.abtg.com/><font size=2 color=blue face="Calibri"><u>www.abtg.com</u></font></a>
<br><font size=2 face="Calibri"> </font>
<br><font size=2 color=#808080 face="Arial">CONFIDENTIALITY NOTICE: This
electronic mail transmission may contain privileged and/or confidential
information and is intended only for the review of the party to whom it
is addressed. If you have received this transmission in error, please immediately
return it to the sender, delete it and destroy it without reading it. Unintended
transmission shall not constitute the waiver of the attorney-client or
any other privilege.</font>
<br><font size=2 color=#5f5f5f face="Calibri"> </font>
<br><font size=2 face="Calibri"> </font><tt><font size=2>_______________________________________________<br>
<br>
<br>
You are currently subscribed to framers as tom.beiswenger@emhartglass.com.<br>
<br>
Send list messages to framers@lists.frameusers.com.<br>
<br>
To unsubscribe send a blank email to<br>
framers-unsubscribe@lists.frameusers.com<br>
or visit </font></tt><a href=http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com><tt><font size=2>http://lists.frameusers.com/mailman/options/framers/tom.beiswenger%40emhartglass.com</font></tt></a><tt><font size=2><br>
<br>
Send administrative questions to listadmin@frameusers.com. Visit<br>
</font></tt><a href=http://www.frameusers.com/><tt><font size=2>http://www.frameusers.com/</font></tt></a><tt><font size=2>
for more resources and info.<br>
</font></tt>
<br>