<html><body><div style="color:#000; background-color:#fff; font-family:times new roman, new york, times, serif;font-size:24px"><div><span>In addition to hard-copies of our manuals included in the operator cab of the heavy construction equipment my company manufactures and markets worldwide, we also make available <span id="misspell-0" class="mark">pdf</span> files of our manuals with passwords to prevent changes, copying text & images, etc.</span></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br><span></span></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><span>So far, we're not aware of any <span id="misspell-1" class="">plagiarism</span> or other unauthorized use of our stuff. At least not yet.</span></div><div style="color:
rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><br><span></span></div><div style="color: rgb(0, 0, 0); font-size: 24px; font-family: times new roman,new york,times,serif; background-color: transparent; font-style: normal;"><span>-- Ken in Atlanta<br></span></div> <div class="qtdSeparateBR"><br><br></div><div style="display: block;" class="yahoo_quoted"> <div style="font-family: times new roman, new york, times, serif; font-size: 24px;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div dir="ltr"> <font size="2" face="Arial"> On Tuesday, March 3, 2015 3:33 PM, "tom.beiswenger@emhartglass.com" <tom.beiswenger@emhartglass.com> wrote:<br> </font> </div> <blockquote style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; margin-top: 5px; padding-left: 5px;"> <br><br> <div
class="y_msg_container"><div id="yiv1047900973"><div><font size="2" face="sans-serif">We used to deliver user guides as secured
<span id="misspell-2" class="mark">PDFs</span>; however, the security settings in Acrobat 9 never fully suited our
needs. We have since upgraded to Acrobat 12, but I haven't checked if the
settings are any better. That said, securing the documents ended up being
more pain than it was worth. Too many users wanted to extract pages or
do other things that we deemed were OK. We dropped the securing documents
years ago. I know there is fear that someone could steal some trade secret
(I never found one in our manuals), but as long as you are distributing
a document in either <span id="misspell-3" class="mark">PDF</span> or print, you have to assume that sooner or later
your competition will manage to get a copy.</font>
<br clear="none">
<br clear="none"><font size="2" face="sans-serif">As far as protecting ourselves from
someone modifying our documentation in a way that could expose us to liability
for machine damage or personal injury, we cover ourselves (per the lawyers)
by including disclaimers in the preface and noting that the documentation
always remains our proprietary property and cannot be altered or duplicated
without our permission. I'm sure that doesn't stop anyone, but the legal
folks say that if a customer violates that clause, they place themselves
at risk through no fault of ours.</font>
<br clear="none"><font size="2" face="sans-serif"><br clear="none">
<br clear="none">
<br clear="none">
<br clear="none">
Tom Beiswenger<br clear="none">
Manager, Technical & Training Documentation, Project Manager - Inspection
Business<br clear="none">
<span id="misspell-5" class="mark">Emhart</span> Glass Mfg. Inc.<br clear="none">
1140 Sullivan St.<br clear="none">
Elmira, NY 14901<br clear="none">
PH: +607 735-4279<br clear="none">
<span id="misspell-6" class="mark">FX</span>: +607 734-8278<br clear="none">
Mobile: +607 769-4779<br clear="none">
Email: tom.beiswenger@emhartglass.com</font>
<br clear="none">
<br clear="none">
<br clear="none">
<br clear="none"><font color="#5f5f5f" size="1" face="sans-serif">From:
</font><font size="1" face="sans-serif">"Johnson, Joyce"
<JJohnson@abtg.com></font>
<br clear="none"><font color="#5f5f5f" size="1" face="sans-serif">To:
</font><font size="1" face="sans-serif">"framers@lists.frameusers.com"
<framers@lists.frameusers.com></font>
<br clear="none"><font color="#5f5f5f" size="1" face="sans-serif">Date:
</font><font size="1" face="sans-serif">03/03/2015 03:14 PM</font>
<br clear="none"><font color="#5f5f5f" size="1" face="sans-serif">Subject:
</font><font size="1" face="sans-serif">secured <span id="misspell-7" class="mark">PDFs</span></font>
<br clear="none"><font color="#5f5f5f" size="1" face="sans-serif">Sent by:
</font><font size="1" face="sans-serif">framers-bounces@lists.frameusers.com</font>
<br clear="none">
<hr noshade="">
<br clear="none">
<br clear="none">
<br clear="none"><font size="2" face="Calibri">We deliver user guides (software and hardware)
to customers via password-protected <span id="misspell-8" class="mark">pdfs</span>, loaded onto servers and
also posted on our customer web portal. </font>
<br clear="none"><font size="2" face="Calibri"> </font>
<br clear="none"><font size="2" face="Calibri">I’m wondering how members of this group
deliver customer-facing documents. Do you use <span id="misspell-9" class="mark">pdfs</span>? If so, do you secure
those <span id="misspell-10" class="mark">pdfs</span>? If you secure them, how do you accommodate in-house colleagues
who request unsecured <span id="misspell-11" class="mark">pdfs</span> so they can extract pages and images?</font>
<br clear="none"><font size="2" face="Calibri"> </font>
<br clear="none"><font size="2" face="Calibri">Thanks in advance for your responses.</font>
<br clear="none"><font size="2" face="Calibri"> </font>
<br clear="none"><font size="2" face="Calibri">Joyce</font>
<br clear="none"><font size="2" face="Calibri"> </font>
<br clear="none"><font size="3" face="Calibri"><b>Joyce M. Johnson</b></font>
<br clear="none"><font size="2" face="Calibri"><span id="misspell-12" class="mark">AmerisourceBergen</span></font>
<br clear="none"><font size="2" face="Calibri">Lead Technical Writer</font>
<br clear="none"><font size="2" face="Calibri">Technology Group</font>
<br clear="none"><font size="2" face="Calibri"> </font>
<br clear="none"><font size="2" face="Calibri">1400 Busch Parkway</font>
<br clear="none"><font size="2" face="Calibri">Buffalo Grove, IL 60089</font>
<br clear="none"><font size="2" face="Calibri"> </font>
<br clear="none"><font size="2" face="Calibri">847.808.5875</font>
<br clear="none"><font size="2" face="Calibri">888.537.3102 ext 15875</font>
<br clear="none"><font size="2" face="Calibri"> </font>
<br clear="none"><a rel="nofollow" shape="rect" target="_blank" href="http://www.abtg.com/"><font color="blue" size="2" face="Calibri"><u>www.abtg.com</u></font></a>
<br clear="none"><font size="2" face="Calibri"> </font>
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