<div dir="ltr">She's right, you know. <div>It's not always that way, but it's too often that way. </div><div>ymmv (but probably not by much)</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, May 29, 2015 at 10:14 PM, Tammy Van Boening <span dir="ltr"><<a href="mailto:tammyvb@spectrumwritingllc.com" target="_blank">tammyvb@spectrumwritingllc.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><u></u>
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<p dir="LTR"><span lang="en-us"><font face="Calibri">So, I log into my Adobe products account tonight to retrieve a serial number for a registered product. I see that a</font></span><span lang="en-us"><font face="Calibri">nother</font></span><span lang="en-us"><font face="Calibri"> product that I registered over 18 months ago, Acrobat XI Pro, for some reason is not listed. I attempt to register the product </font></span><span lang="en-us"> <font face="Calibri">online</font></span><span lang="en-us"> <font face="Calibri">with the serial number that I have on the</font></span><span lang="en-us"> <font face="Calibri">faded</font></span><span lang="en-us"> <font face="Calibri">product insert. I keep</font></span><span lang="en-us"> <font face="Calibri">getting the message that the serial number is invalid . . . even though it's the serial number that Adobe has provided! I start a chat with Adobe Support. I am damn near explicitly accused of stealing the product - where did I buy the product, when did I buy it, under what email? The real kicker -</font></span><span lang="en-us"> <font face="Calibri">at first, "no such email exists," and I explode and voila, they miraculously find the email</font></span><span lang="en-us"> <font face="Calibri">(never mind that it's been my email with Adobe for 7 years)</font></span><span lang="en-us"> <font face="Calibri">and yes, they do see that I have other products registered under this email, but</font></span><span lang="en-us"> <font face="Calibri">send a screen capture to provide proof of my installation. How stupid - I could send a screen capture of anybody's computer - they have no idea if it really is mine - but I oblige and send one. Not good enough - I have to provide a receip</font></span><span lang="en-us"><font face="Calibri">t/proof of purchase. I reply that I have the DAMNED serial number on the box, but for some reason, Adobe isn't recognizing it online. Why isn't that good enough? </font></span></p>
<p dir="LTR"><span lang="en-us"><font face="Calibri">After 35 minutes of back and forth,</font></span><span lang="en-us"> <font face="Calibri">I get "We have escalated this." The escalation team will see if they can figure out what's going on and get back to you in 24 hours.</font></span><span lang="en-us"><font face="Calibri">"</font></span><span lang="en-us"><font face="Calibri"> Uh? I am working on setting up a new system after hours. I need the damned serial number to work now!!!</font></span><span lang="en-us"> <font face="Calibri">Not in 24 hours.</font></span></p>
<p dir="LTR"><span lang="en-us"><font face="Calibri">Typical Adobe we don't give a rat's a___ customer service.</font></span><span lang="en-us"> <font face="Calibri"> </font></span></p>
<p dir="LTR"><span lang="en-us"><font face="Calibri">After over 20 years of buying Adobe products (</font></span><span lang="en-us"><font face="Calibri">10 in corporate, 10 independently), this is how they treat a customer? </font></span></p>
<p dir="LTR"><span lang="en-us"><font face="Calibri">Adobe, if you're listening, pull your collective heads out of your b_____s and provide real customer service.</font></span></p>
<p dir="LTR"><span lang="en-us"><font face="Calibri">TVB</font></span></p>
<p dir="LTR"><span lang="en-us"></span></p>
<p dir="LTR"><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"><font face="Calibri">Tammy Van Boening</font></span></p>
<p dir="LTR"><span lang="en-us"><font face="Calibri">Owner/Principal</font></span></p>
<p dir="LTR"><span lang="en-us"><font face="Calibri">Spectrum Wri</font><font face="Calibri">ting, LLC</font></span></p>
<p dir="LTR"><span lang="en-us"><font face="Calibri"><a href="http://www.spectrumwritingllc.com" target="_blank">www.spectrumwritingllc.com</a></font></span></p>
<p dir="LTR"><span lang="en-us"><font face="Calibri">TammyVB *AT* spectrumwritingllc *DOT* com</font></span></p>
<p dir="LTR"><span lang="en-us"></span></p>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr"><br><table border="0" style="font-size:12.727272033691406px"><tbody><tr><td><a href="http://www.actifio.com/" style="color:rgb(17,85,204)" target="_blank"><img src="http://www.actifio.com/assets/sig_logo.png" alt=""></a> </td><td> </td><td> </td><td> </td><td><font color="#717f81"><b>John Sgammato, Documentation Architect</b></font><br><span style="color:rgb(113,127,129)"><strong>e</strong> <a href="mailto:john.sgammato@actifio.com" style="color:rgb(17,85,204)" target="_blank">john.sgammato@actifio.com</a> <strong>c</strong> <a value="+16172222222" style="color:rgb(17,85,204)">508.927.2083</a> <br></span><strong style="color:rgb(113,127,129)">t</strong><span style="color:rgb(113,127,129)"> </span><span style="color:rgb(113,127,129)"><a href="http://twitter.com/actifiodocs" style="color:rgb(17,85,204)" target="_blank">@actifiodocs</a> </span></td></tr></tbody></table><table border="0" cellpadding="2" style="font-size:12.727272033691406px"><tbody><tr><td><p><span style="color:rgb(113,127,129)">333 Wyman Street, Waltham, MA 02451<br></span></p></td></tr><tr><td><a title="Twitter" href="http://twitter.com/actifio" style="color:rgb(17,85,204)" target="_blank"><img src="http://www.actifio.com/assets/twitter1.png" alt=""></a> <a title="Linkedin" href="http://www.linkedin.com/company/399246" style="color:rgb(17,85,204)" target="_blank"><img src="http://www.actifio.com/assets/linkedin1.png" alt=""></a> <a title="Google Plus" href="https://plus.google.com/102870897962348937868/posts" style="color:rgb(17,85,204)" target="_blank"><img src="http://www.actifio.com/assets/googleplus.png" alt=""></a> <a href="http://www.youtube.com/user/actifio" style="color:rgb(17,85,204)" target="_blank"><img src="http://www.actifio.com/assets/youtube1.png" alt=""></a> <a title="RSS" href="http://www.actifio.com/" style="color:rgb(17,85,204)" target="_blank"><img src="http://www.actifio.com/assets/rss1.png" alt=""></a><span style="color:rgb(136,136,136);font-size:xx-small"><br></span></td></tr></tbody></table><p style="margin:0px"><em><span style="color:rgb(113,127,129)"><font size="1">Radically simple copy data management </font></span></em></p><p><em><font size="1">.</font></em><i><br></i></p></div></div>
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