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<TITLE>Adobe Customer Care-less - Yet another round</TITLE>
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<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">So, I log into my Adobe products account tonight to retrieve a serial number for a registered product. I see that a</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">nother</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> product that I registered over 18 months ago, Acrobat XI Pro, for some reason is not listed. I attempt to register the product </FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">online</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">with the serial number that I have on the</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">faded</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">product insert. I keep</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">getting the message that the serial number is invalid . . . even though it's the serial number that Adobe has provided! I start a chat with Adobe Support. I am damn near explicitly accused of stealing the product - where did I buy the product, when did I buy it, under what email? The real kicker -</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">at first, "no such email exists," and I explode and voila, they miraculously find the email</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">(never mind that it's been my email with Adobe for 7 years)</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">and yes, they do see that I have other products registered under this email, but</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">send a screen capture to provide proof of my installation. How stupid - I could send a screen capture of anybody's computer - they have no idea if it really is mine - but I oblige and send one. Not good enough - I have to provide a receip</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">t/proof of purchase. I reply that I have the DAMNED serial number on the box, but for some reason, Adobe isn't recognizing it online. Why isn't that good enough? </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">After 35 minutes of back and forth,</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">I get "We have escalated this." The escalation team will see if they can figure out what's going on and get back to you in 24 hours.</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">"</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri"> Uh? I am working on setting up a new system after hours. I need the damned serial number to work now!!!</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri">Not in 24 hours.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">Typical Adobe we don't give a rat's a___ customer service.</FONT></SPAN><SPAN LANG="en-us"> <FONT FACE="Calibri"> </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">After over 20 years of buying Adobe products (</FONT></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">10 in corporate, 10 independently), this is how they treat a customer? </FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">Adobe, if you're listening, pull your collective heads out of your b_____s and provide real customer service.</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">TVB</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"></SPAN><SPAN LANG="en-us"><FONT FACE="Calibri">Tammy Van Boening</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">Owner/Principal</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">Spectrum Wri</FONT><FONT FACE="Calibri">ting, LLC</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">www.spectrumwritingllc.com</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"><FONT FACE="Calibri">TammyVB *AT* spectrumwritingllc *DOT* com</FONT></SPAN></P>
<P DIR=LTR><SPAN LANG="en-us"></SPAN></P>
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