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<font face="Verdana">Well.. yes and no. It's ridiculous that a
paying customer of so many years can only get timely, competent
assistance by venting in a forum. If one were a cynic, it might
suggest that Adobe is not concerned about customers' </font>lack
of satisfaction (or even their ability to use the tools for which
they paid Adobe a princely sum) unless it risks damaging their
reputation. <br>
<br>
I have gone through something similar to Tammy's predicament some
years ago. It took a solid week to resolve the issue -- a week in
which my office was essentially dead in the water, helpless to fix
it. As my business partner joked, "It would probably cost us less
and get the issue resolved immediately if we rent a big billboard
beside Adobe HQ and announce the problem". Although my experience
with Adobe's licensing practices is that they generally do work
fairly well, if they go off the rails the situation descends to
nightmare level in 5 minutes flat and stays there until the user
manages to connect with someone at Adobe who has both interest and
power to fix it. And, unfortunately, that person is rarely at the
end of the first-tier Customer Support phone line. <br>
<pre class="moz-signature" cols="72">Tori Muir
<a class="moz-txt-link-abbreviated" href="mailto:tmuir@spot-on-creative.com">tmuir@spot-on-creative.com</a> | 650.430.8674
<a class="moz-txt-link-abbreviated" href="http://www.spot-on-creative.com">www.spot-on-creative.com</a></pre>
<br>
On 5/30/15, 10:50 AM, Steve Rickaby wrote:
<blockquote cite="mid:p06240831d18fa8f707e2@%5B10.211.55.5%5D"
type="cite">
<pre wrap="">At 07:43 -0600 30/5/15, Tammy Van Boening wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Priyank came to my assistance and had the whole issue solved in 15 minutes.
</pre>
</blockquote>
<pre wrap="">
Yet again the huge value of this group is validated.
</pre>
</blockquote>
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