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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Priyank came to my assistance and had the whole issue solved in 15 minutes. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thank you!!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>TVB<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Tammy Van Boening<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Owner/Principal<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Spectrum Writing, LLC<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>www.spectrumwritingllc.com<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>TammyVB *AT* spectrumwritingllc *DOT* com<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com] <b>On Behalf Of </b>Tammy Van Boening<br><b>Sent:</b> Friday, May 29, 2015 8:15 PM<br><b>To:</b> framers@lists.frameusers.com<br><b>Subject:</b> Adobe Customer Care-less - Yet another round<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p><span style='font-family:"Calibri","sans-serif"'>So, I log into my Adobe products account tonight to retrieve a serial number for a registered product. I see that another product that I registered over 18 months ago, Acrobat XI Pro, for some reason is not listed. I attempt to register the product </span> <span style='font-family:"Calibri","sans-serif"'>online</span> <span style='font-family:"Calibri","sans-serif"'>with the serial number that I have on the</span> <span style='font-family:"Calibri","sans-serif"'>faded</span> <span style='font-family:"Calibri","sans-serif"'>product insert. I keep</span> <span style='font-family:"Calibri","sans-serif"'>getting the message that the serial number is invalid . . . even though it's the serial number that Adobe has provided! I start a chat with Adobe Support. I am damn near explicitly accused of stealing the product - where did I buy the product, when did I buy it, under what email? The real kicker -</span> <span style='font-family:"Calibri","sans-serif"'>at first, "no such email exists," and I explode and voila, they miraculously find the email</span> <span style='font-family:"Calibri","sans-serif"'>(never mind that it's been my email with Adobe for 7 years)</span> <span style='font-family:"Calibri","sans-serif"'>and yes, they do see that I have other products registered under this email, but</span> <span style='font-family:"Calibri","sans-serif"'>send a screen capture to provide proof of my installation. How stupid - I could send a screen capture of anybody's computer - they have no idea if it really is mine - but I oblige and send one. Not good enough - I have to provide a receipt/proof of purchase. I reply that I have the DAMNED serial number on the box, but for some reason, Adobe isn't recognizing it online. Why isn't that good enough? </span><o:p></o:p></p><p><span style='font-family:"Calibri","sans-serif"'>After 35 minutes of back and forth,</span> <span style='font-family:"Calibri","sans-serif"'>I get "We have escalated this." The escalation team will see if they can figure out what's going on and get back to you in 24 hours." Uh? I am working on setting up a new system after hours. I need the damned serial number to work now!!!</span> <span style='font-family:"Calibri","sans-serif"'>Not in 24 hours.</span><o:p></o:p></p><p><span style='font-family:"Calibri","sans-serif"'>Typical Adobe we don't give a rat's a___ customer service.</span> <span style='font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><span style='font-family:"Calibri","sans-serif"'>After over 20 years of buying Adobe products (10 in corporate, 10 independently), this is how they treat a customer? </span><o:p></o:p></p><p><span style='font-family:"Calibri","sans-serif"'>Adobe, if you're listening, pull your collective heads out of your b_____s and provide real customer service.</span><o:p></o:p></p><p><span style='font-family:"Calibri","sans-serif"'>TVB</span><o:p></o:p></p><p><span style='font-family:"Calibri","sans-serif"'>Tammy Van Boening</span><o:p></o:p></p><p><span style='font-family:"Calibri","sans-serif"'>Owner/Principal</span><o:p></o:p></p><p><span style='font-family:"Calibri","sans-serif"'>Spectrum Writing, LLC</span><o:p></o:p></p><p><span style='font-family:"Calibri","sans-serif"'><a href="http://www.spectrumwritingllc.com">www.spectrumwritingllc.com</a></span><o:p></o:p></p><p><span style='font-family:"Calibri","sans-serif"'>TammyVB *AT* spectrumwritingllc *DOT* com</span><o:p></o:p></p></div></body></html>