<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:13px"><div id="yui_3_16_0_1_1432133733405_646010">So what are we supposed to do when we need a timely resolution? Bitch about Adobe on a user group and circumvent the support process altogether?</div><div id="yui_3_16_0_1_1432133733405_646006"><br></div><div id="yui_3_16_0_1_1432133733405_646005">Nadine<br></div><div id="yui_3_16_0_1_1432133733405_645741"><span></span></div><br> <div id="yui_3_16_0_1_1432133733405_645684" style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 13px;"> <div id="yui_3_16_0_1_1432133733405_645683" style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div id="yui_3_16_0_1_1432133733405_645682" dir="ltr"> <hr id="yui_3_16_0_1_1432133733405_645740" size="1"> <font id="yui_3_16_0_1_1432133733405_645681" face="Arial" size="2"> <b><span style="font-weight:bold;">From:</span></b> "Abungu, Salome" <sabungu@tycoint.com><br> <b><span style="font-weight: bold;">To:</span></b> "framers@lists.frameusers.com" <framers@lists.frameusers.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Monday, June 1, 2015 8:38 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> RE: Adobe Customer Care-less - Yet another round<br> </font> </div> <div id="yui_3_16_0_1_1432133733405_645688" class="y_msg_container"><br><div id="yiv3504496509">
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<div id="yui_3_16_0_1_1432133733405_645690" class="yiv3504496509MsoNormal"><span id="yui_3_16_0_1_1432133733405_645689" style="font-size:11.0pt;color:#1F497D;">They also monitor the FrameUsers group as well (yahoo group) and will even post in the group forum. I’ve received help from them that way in the past from them.
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<div id="yui_3_16_0_1_1432133733405_645852" class="yiv3504496509MsoNormal" style="line-height:11.25pt;"><b id="yui_3_16_0_1_1432133733405_645851"><span id="yui_3_16_0_1_1432133733405_645850" style="font-size:10.0pt;color:black;">Salome Abungu</span></b><span id="yui_3_16_0_1_1432133733405_645855" style="font-size:8.0pt;color:black;"><br>
<i id="yui_3_16_0_1_1432133733405_645854">Service and Sales</i></span></div>
<div id="yui_3_16_0_1_1432133733405_645857" class="yiv3504496509MsoNormal" style="line-height:11.25pt;"><i id="yui_3_16_0_1_1432133733405_645856"><span id="yui_3_16_0_1_1432133733405_645858" style="font-size:8.0pt;color:black;">Technical Writer</span></i><span style="font-size:8.0pt;color:black;">
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<b id="yui_3_16_0_1_1432133733405_645860">Scott Safety</b><br>
4320 Goldmine Road</span></div>
<div id="yui_3_16_0_1_1432133733405_645862" class="yiv3504496509MsoNormal" style="line-height:11.25pt;"><span id="yui_3_16_0_1_1432133733405_645863" style="font-size:8.0pt;color:black;">Monroe, NC 28110 USA</span></div>
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<div class="yiv3504496509MsoNormal" style="line-height:11.25pt;"><b><span style="font-size:8.0pt;color:black;">Tel:</span></b><span style="font-size:8.0pt;color:black;"> 704.207.2692</span></div>
<div class="yiv3504496509MsoNormal" style="line-height:11.25pt;"><b><span style="font-size:8.0pt;color:black;">Fax</span></b><span style="font-size:8.0pt;color:black;">: 704.291.8420</span><span style="font-size:8.0pt;color:black;"></span></div>
<div class="yiv3504496509MsoNormal" style="line-height:11.25pt;"><span style="font-size:8.0pt;color:black;"> </span></div>
<div class="yiv3504496509MsoNormal" style="line-height:11.25pt;"><span style="font-size:8.0pt;color:black;"><a rel="nofollow" ymailto="mailto:sabungu@tycoint.com" target="_blank" href="mailto:sabungu@tycoint.com">sabungu@tycoint.com</a></span></div>
<div class="yiv3504496509MsoNormal" style="line-height:11.25pt;"><span style="font-size:11.0pt;color:#1F497D;"><a rel="nofollow" target="_blank" href="http://www.scottsafety.com/"><b><span style="font-size:8.0pt;">www.ScottSafety.com</span></b></a></span><span style="font-size:11.0pt;color:black;"></span></div>
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<div class="yiv3504496509MsoNormal" style="line-height:11.25pt;"><b><span style="font-size:9.0pt;color:gray;">Follow Scott Safety</span></b><span style="font-size:9.0pt;color:#1F497D;">
</span><a rel="nofollow" target="_blank" href="http://www.facebook.com/pages/Scott-Health-Safety/129164020434839"><span style="font-size:11.0pt;color:black;text-decoration:none;"><img data-id="9225c05d-5c79-df57-53ac-ccd3a91b8a6b" id="yiv3504496509Picture_x0020_1" src="cid:L9pSsHZLmdQaOqKhBkCC" alt="Description: Description: cid:image001.gif@01CF75AC.49A8D5E0" border="0" height="16" width="16"></span></a><span style="font-size:11.0pt;color:black;"> </span><a rel="nofollow" target="_blank" href="http://www.youtube.com/user/scotthstube?blend=23&ob=5"><span style="font-size:11.0pt;color:black;text-decoration:none;"><img data-id="8591ec6a-aebd-6ff2-a8d5-4c8beef547bd" id="yiv3504496509Picture_x0020_2" src="cid:9H7PbdFI2EC0YWqMXiwc" alt="Description: Description: cid:image002.gif@01CF75AC.49A8D5E0" border="0" height="16" width="16"></span></a><span style="font-size:11.0pt;color:black;">
</span><a rel="nofollow" target="_blank" href="http://www.twitter.com/Scott_Safet"><span style="font-size:11.0pt;color:black;text-decoration:none;"><img data-id="333eec4b-4d85-8439-6b84-f4a731668139" id="yiv3504496509Picture_x0020_3" src="cid:kqqn9esSIq7KeaOlD1j5" alt="Description: Description: Twitter_logo_blue.png" border="0" height="15" width="18"></span></a><span style="font-size:11.0pt;color:black;"></span></div>
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<div id="yui_3_16_0_1_1432133733405_645875" class="yiv3504496509MsoNormal"><b><span style="font-size:10.0pt;">From:</span></b><span id="yui_3_16_0_1_1432133733405_645874" style="font-size:10.0pt;"> framers-bounces@lists.frameusers.com [mailto:framers-bounces@lists.frameusers.com]
<b>On Behalf Of </b>Michael Norton<br>
<b>Sent:</b> Sunday, May 31, 2015 7:55 PM<br>
<b>To:</b> framers@lists.frameusers.com<br>
<b id="yui_3_16_0_1_1432133733405_645876">Subject:</b> Re: Adobe Customer Care-less - Yet another round</span></div>
</div>
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<div id="yui_3_16_0_1_1432133733405_645877" class="yiv3504496509MsoNormal"> </div>
<div id="yui_3_16_0_1_1432133733405_645878" class="yiv3504496509MsoNormal"><span id="yui_3_16_0_1_1432133733405_645879" style="font-size:11.0pt;">Yes it is – and thanks to the Adobe folks who monitor this list and who are typically very helpful.
</span></div>
<div id="yui_3_16_0_1_1432133733405_645880" class="yiv3504496509MsoNormal"><span style="font-size:11.0pt;"> </span></div>
<div id="yui_3_16_0_1_1432133733405_646013" class="yiv3504496509MsoNormal"><span id="yui_3_16_0_1_1432133733405_646012" style="font-size:11.0pt;">--------------------</span></div>
<div id="yui_3_16_0_1_1432133733405_645909" class="yiv3504496509MsoNormal"><span style="font-size:11.0pt;">Date: Sat, 30 May 2015 11:31:45 -0700</span></div>
<div id="yui_3_16_0_1_1432133733405_646014" class="yiv3504496509MsoNormal"><span style="font-size:11.0pt;">From: Robert Lauriston <robert@lauriston.com></span></div>
<div id="yui_3_16_0_1_1432133733405_646016" class="yiv3504496509MsoNormal"><span id="yui_3_16_0_1_1432133733405_646015" style="font-size:11.0pt;">To: "framers@lists.frameusers.com" <framers@lists.frameusers.com></span></div>
<div class="yiv3504496509MsoNormal"><span style="font-size:11.0pt;">Subject: Re: Adobe Customer Care-less - Yet another round</span></div>
<div class="yiv3504496509MsoNormal"><span style="font-size:11.0pt;"> </span></div>
<div class="yiv3504496509MsoNormal"><span style="font-size:11.0pt;">Having knowledgeable, senior employees monitoring and posting in a public forum is a very efficient use of tech support resources.</span></div>
<div class="yiv3504496509MsoNormal"><span style="font-size:11.0pt;"> </span></div>
<div class="yiv3504496509MsoNormal"><span style="font-size:11.0pt;">On Sat, May 30, 2015 at 11:22 AM, Tori Muir <<a rel="nofollow" ymailto="mailto:tmuir@spot-on-creative.com" target="_blank" href="mailto:tmuir@spot-on-creative.com">tmuir@spot-on-creative.com</a>> wrote:</span></div>
<div class="yiv3504496509MsoNormal"><span style="font-size:11.0pt;">> Well.. yes and no. It's ridiculous that a paying customer of so many years can only get timely, competent assistance by venting in a forum.</span></div>
<div class="yiv3504496509MsoNormal"><span style="font-size:11.0pt;"> </span></div>
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