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<p class="MsoNormal"><span style="color:#1F497D">Hi Framers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Based on your feedback, I tried the following:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo3"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">1)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Setting the compatibility mode to “Windows XP (Service Pack 3)”, “Vista (Service Pack 2)”, and even “Windows 7”.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l1 level1 lfo3"><![if !supportLists]><span style="color:#1F497D"><span style="mso-list:Ignore">2)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#1F497D">Opening Frame as an Administrator.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Neither of these made a difference.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I noticed that my problem started several days after a series of IT-pushed system updates. (Frame 9 was running fine on Windows 7 for quite a while before that.)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Fred Ridder said “FWIW, Frame 9.0 is six and a half years old and as of this week is now four versions behind the current release. Adobe's usual policy is to provide support for no more than two previous versions
plus the current release. I suspect you may need to bite the bullet and upgrade.”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Maybe it is time – if I upgrade, should it be to Frame 12 or “Frame 2015”?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks, Frank<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Frank Ripp
<br>
<b>Sent:</b> Friday, June 12, 2015 2:34 PM<br>
<b>To:</b> framers@lists.frameusers.com<br>
<b>Cc:</b> Frank Ripp<br>
<b>Subject:</b> FrameMaker 9 "Internal error 9004" issue<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Framers,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m running Frame 9 (v9.0p255) under Windows 7 on a Dell Latitude with 16 GB of RAM.<o:p></o:p></p>
<p class="MsoNormal">The software was recently installed, and for a few weeks everything worked as expected.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Today, when I open *any* existing Frame document: <o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">1)<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>The document is blank. <o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">2)<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>When I close the document, the content now displays underneath the “Do you want to save changes” dialog. (So my content is still there!)<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">3)<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>No matter which button I click, an error message displays: “Internal error 9004 <lots of numbers> FrameMaker has detected a serious problem and must quit.”<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">4)<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>I click OK in the error dialog and FrameMaker quits.<o:p></o:p></p>
<p class="MsoListParagraph"><o:p> </o:p></p>
<p class="MsoNormal">Our IT folks uninstalled Frame, then reinstalled it from disk. I then updated it with 4 separate patches, updating it from 9.0p196 to 9.0p255.<o:p></o:p></p>
<p class="MsoNormal">I’m still seeing the same behavior. (And of course, I’m in the middle of working on many documents!)<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As per the error message, I sent the log files to Adobe at <a href="mailto:fmerror@adobe.com">
fmerror@adobe.com</a>. Not sure when I’ll hear back from them.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Anybody out there run into this problem? How did you resolve it?<o:p></o:p></p>
<p class="MsoNormal">Any help on this is greatly appreciated!<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Frank Ripp
</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Pacific Biosciences<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Menlo Park, CA</span><span style="color:black"><o:p></o:p></span></p>
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