trouble installing TCS3 with CS5 DP

Alison Craig Alison.Craig at ultrasonix.com
Mon Mar 7 12:04:46 CST 2011


I installed the Win 7 64bit SP1 last week and have had 4 "black" screens of death in the two working days since then.

A "black" screen is even worse than a blue screen because the system just dies and the only way to do a restart is using the main system power switch.

You might want to pass that along to your IT people and ask them to please hold off until Microsoft stabilizes SP1.

Alison


-----Original Message-----
From: John Sgammato [mailto:jsgammato at IMPRIVATA.com] 
Sent: March 06, 2011 7:02 PM
To: Alison Craig; Matt Sullivan; framers at lists.frameusers.com
Subject: RE: trouble installing TCS3 with CS5 DP

I have Win7 64-bit, but SP1 has not been cleared for action by our IT team. The issue may be forced on Monday morning...

________________________________

From: Alison Craig [mailto:Alison.Craig at ultrasonix.com]
Sent: Fri 3/4/2011 4:50 PM
To: John Sgammato; Matt Sullivan; framers at lists.frameusers.com
Subject: RE: trouble installing TCS3 with CS5 DP




I recently had some issues installing FM9 on my new Win7 64bit machine (at the time it didn't have Win7 SP1 installed). It thought it was installed, started up and then hung.

I ended up having to copy the FM9 DVD onto the hard drive and install that way.

I had a new install of CS5 standard as a download which worked fine (no TSC3 so I have no experience there).

Alison

Alison Craig, Technical Writer
Ultrasonix Medical Corporation
Tel: (604) 279-8550, ext 127
E-mail: alison.craig at ultrasonix.com

-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of John Sgammato
Sent: March 04, 2011 12:24 PM
To: Matt Sullivan; framers at lists.frameusers.com
Subject: RE: trouble installing TCS3 with CS5 DP

I'm on Win7, but not SP1
Adobe say's they'll get back to me by Tuesday...

________________________________

From: Matt Sullivan [mailto:matt at grafixtraining.com]
Sent: Fri 3/4/2011 3:00 PM
To: John Sgammato; framers at lists.frameusers.com
Subject: RE: trouble installing TCS3 with CS5 DP



Which OS?

Under XP if the Uninstaller and Win Add/Remove Programs control panel didn't
work I used the Window Install Cleanup Utility (or something with a name
suspiciously close to that..) to remove old installs and/or versions
(including patches). That always did the trick.

However under Win7, that app is no longer supported.

-Matt
Matt Sullivan
Director of Training | roundpeg, Inc.
P: 714.960.6840 | F: 360.230.7269 | matt at roundpeg.com
4590 MacArthur Blvd., Suite 620 | Newport Beach, CA 92660


www.roundpeg.com



-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of John Sgammato
Sent: Friday, March 04, 2011 6:03 AM
To: framers at lists.frameusers.com
Subject: trouble installing TCS3 with CS5 DP

I have had Adobse CS5 Design Premium for some time, and am now adding TCS3.
FrameMaker 10 is an upgrade from FM9, RoboHelp and Captivate are all-new to
this system, and I don't know what the relationship is with TCS3's Acrobat X
and CS5's Acrobat 9, or with TCS3's Photoshop and CS5's Photoshop.
It's not working. FM10 and RH9 always fail to install, but everything else
seems to install OK.
I get some failure messages relating to AdobeHelp and other things that seem
to be under the covers, and a number that refer to things that pre-exist
without upgrade paths to the new versions, but no obvious conflicts with the
main products - nonetheless it is those that fail to install.
Adobe Support has escalated this, but is still flailing about wildly three
days later.
Has anyone else had similar experiences with CS5 and TCS3?

John Sgammato
Principal Technical Writer
Imprivata, Inc
Lexington, MA 02421
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