tried Adobe expert support plan via the Web ?

[GILLIOTTE Valérie]

Has anyone tried the Adobe Expert support plan via the Web ?
I am looking for user feedbacks as I've never read any. I consider suggesting this subscription to my company. Through this plan, is it possible to send some sample files to the Adobe Professionnal or is it only a question & answer type of exchange ?
Thanks in advance for any information.
Valerie


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