Going nutso' with a "phantom" cross-reference

[Tammy.VanBoening at jeppesen.com]

Framemaker 7.1, all patches, Windows XP.

I have a 12 file book that whenever generated gives the same single error 
message - unresolved cross-reference in a particular file in the book. 
When I click on the error message in the Book Error Log, however, I don't 
"jump" to the same location all of the time - sometimes it's page 1, 
sometimes page 10, etc. and sometimes, I get that unable to find the error 
in the file message. I have spent 4 hours trouble-shooting this guide to 
no avail! Since this is a container file for text insets and I use 
conditional text, I have done the following:

I have manually checked each and every crosss-reference in the container 
file itself with all conditions turned on and no unresolved x-refs are 
found.
I have manually checked each and every text inset in the container file 
with all conditions turned on and have found no unresolved x-refs.
I have generated a PDF of the file and checked each and every x-ref for 
the 'dead link' syndrome and all links work as expected.
I have used search and find on the container file with all conditions 
turned on and I get the message that no unresolved x-refs are found.
I have used search and find on the text inset book and have even opned the 
text insets themselves in the container file and used search and find and 
I get the message that no unresolved x-refs are found.
In frustration and desparation, I even searched for all x-ref markers in 
the file and found no errant markers.


At this point, I am stumped and at a complete loss. The only reason that I 
am being so anal about this is that SQA rules dictate that the final 
version of any document checked in must be error-free and right now, I 
can't say that because I keep getting this single blasted error message.

Any and all advice, thoughts, suggestions (virtual sledgehammers) are 
appreciated.

Thanks,

TVB

Tammy Van Boening
Senior Technical Writer
Jeppesen Sanderson, Inc.
303-328-4420
tammy.vanboening at jeppesen.com