Unbelievable On-Line Help Stupidity

[Grant Hogarth]

Versionitis strikes again!
A rigorous (and repeated) application of QA is the only known pallative
-- there is no cure.
Grant

-----Original Message-----
From: Daniel Emory
Sent: Friday, March 10, 2006 9:56 AM
To: Framers List
Cc: Free Framers List
Subject: OT: Unbelievable On-Line Help Stupidity

I was helping a friend who'd just acquired her first computer, an
E-Machine with Windows XP.

I was demonstrating how to get help, and showed how she could type in a
search phrase and get a list of all the help topics containing that
phrase. So, to demonstrate how to properly shut down the computer, I
entered the search phrase "Turn Off." Sure enough, all the help topics
containing that phrase appeared, and I selected the"Turn Off The
Computer" topic. Here are the instructions which appeared under that
topic:

"Click Start, click Shut Down, and then in the drop-down list click Shut
Down"

The only part of that instruction which is correct is "Click Start."

o There is no Shut Down option under Start. It's called "Turn Off
Computer."

o There is no drop-down list under the "Turn Off Computer" dialog.
Instead, there are 3 buttons.

o There is no button option under "Turn Off Computer" called "Shut Down"
Instead there are three button
options: "Stand By", "Turn Off", and "Restart."

Dan Emory & Associates <danemory7224 at sbcglobal.net>
FrameMaker/FrameMaker+SGML Document Design & Database Publishing