Unbelievable On-Line Help Stupidity

[Kristina McCook]

 A friend of mine had an E-Machines that crashed on him. It had two Restore
Discs that he said he couldn't use. So I got the box & started working on
it. Turns out the Restore CDs were created by Norton Ghost, they weren't
what I'd call restore discs. And, his HD was not bootable at all. So I
reformatted the HD, then had to install Norton Ghost just to get it to
"restore" his OS. To top that, the 2nd CD had a cyclic data redundancy error
so I had to use CDCheck to recover that CD & make him another "Restore CD".
Never again will I work on another E-Machines POS. 

-----Original Message-----
From: framers-bounces+convextech=alltel.net at lists.frameusers.com
[mailto:framers-bounces+convextech=alltel.net at lists.frameusers.com] On
Behalf Of Grant Hogarth
Sent: Friday, March 10, 2006 12:00 PM
To: Framers List
Cc: Free Framers List
Subject: RE: Unbelievable On-Line Help Stupidity

Versionitis strikes again!
A rigorous (and repeated) application of QA is the only known pallative
-- there is no cure.
Grant

-----Original Message-----
From: Daniel Emory
Sent: Friday, March 10, 2006 9:56 AM
To: Framers List
Cc: Free Framers List
Subject: OT: Unbelievable On-Line Help Stupidity

I was helping a friend who'd just acquired her first computer, an E-Machine
with Windows XP.

I was demonstrating how to get help, and showed how she could type in a
search phrase and get a list of all the help topics containing that phrase.
So, to demonstrate how to properly shut down the computer, I entered the
search phrase "Turn Off." Sure enough, all the help topics containing that
phrase appeared, and I selected the"Turn Off The Computer" topic. Here are
the instructions which appeared under that
topic:

"Click Start, click Shut Down, and then in the drop-down list click Shut
Down"

The only part of that instruction which is correct is "Click Start."

o There is no Shut Down option under Start. It's called "Turn Off Computer."

o There is no drop-down list under the "Turn Off Computer" dialog.
Instead, there are 3 buttons.

o There is no button option under "Turn Off Computer" called "Shut Down"
Instead there are three button
options: "Stand By", "Turn Off", and "Restart."

Dan Emory & Associates <danemory7224 at sbcglobal.net>
FrameMaker/FrameMaker+SGML Document Design & Database Publishing
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