Wanted: Documentation Specialist

[Christine Foley]

Documentation Specialist: Blackboard - Commerce Suite- Phoenix, AZ



Blackboard’s product development staff is committed to delivering a  
quality product, on time and at a reasonable cost. Documentation  
Specialists are integral to this process. The writer will work with  
product teams developing documentation for the Blackboard Commerce  
Suite. The responsibilities of the writer include writing and editing  
system administration manuals, installation and configuration guides  
for hardware and software, and technical support manuals. Qualified  
candidate possesses exceptional writing skills and is comfortable  
producing drafts that require minimal revision and editorial  
oversight. Preferred candidates possess a background in technology,  
documentation design and technical writing for software and/or  
hardware products. Experience in financial transaction processing  
will enable preferred candidates to understand and document how  
features enrich the student experience on campus.

Position Responsibilities:
Define and scope documentation requirements using product functional  
requirements document.
Research, develop and maintain new and existing documents.
Interact with requirements analysts, software developers, quality  
assurance and technical support associates.
Prepare technical documentation for administrators, installers and  
developers.
Ensure that documents are technically accurate, user-focused, and  
free from errors.

Professional Qualifications:
Five or more years experience writing technical documentation,
Superior writing skills
Bachelor's degree
Thorough knowledge of grammar, spelling, and punctuation
Advanced Adobe Framemaker proficiency, including drawing tools,  
books, and cross-references
Photoshop or digital photo editing experience
Experienced with digital documents (HTML, PDF)
Detail oriented
Ability to communicate effectively with team members and resolve  
conflicting information
Ability to accurately scope documentation requirements and  
consistently meet deadlines
Well organized with ability to manage multiple projects
Proficient with Microsoft Office Tools.

If interested, please send your resume to Brian Digby  
(bdigby at blackboard.com)


Blackboard Inc is an equal employment opportunity employer and  
considers qualified applicants for employment without regard to race,  
gender, age, color, religion, national origin, marital status,  
disability, sexual orientation, or any other protected factor.