AW: Weird, sudden problem distilling postscript files

[Reng, Winfried]

Hi,

I noticed that already in FrameMaker 6, once a year.
Therefore "Save as PDF" cannot be the cause.
As Dov and others mentioned rebooting fixed that.

Best regards

Winfried

> -----Ursprüngliche Nachricht-----
> Von: framers-bounces+wreng=tycoint.com at lists.frameusers.com
> [mailto:framers-bounces+wreng=tycoint.com at lists.frameusers.com]Im
> Auftrag von Dov Isaacs
> Gesendet: Donnerstag, 23. März 2006 23:37
> An: Tammy.VanBoening at jeppesen.com; Karen Mardahl
> Cc: framers at frameusers.com
> Betreff: RE: Weird, sudden problem distilling postscript files
> Wichtigkeit: Hoch
> 
> 
> I will confirm that I have seen this situation every
> so often and that the ONLY solution is to reboot your
> computer. (By "this situation" I mean oddball results
> when using "save as PDF" including but limited to
> crashes, failures to produce any output, etc.)
> 
> This happens on occasion when using the "save as PDF"
> feature of FrameMaker and seemingly the interface between
> the PostScript printer driver and the Distiller plug-in
> to that driver becomes unstable. That instability is
> reset by reboot.
> 
> I cannot yet accurately reproduce this happening but
> the FrameMaker development team is aware of this (and 
> other printing) problems.
>  
> 
> > -----Original Message-----
> > From: Tammy.VanBoening at jeppesen.com
> > Sent: Wednesday, March 22, 2006 7:17 AM
> > To: Karen Mardahl
> > Cc: framers at frameusers.com
> > Subject: Re: Weird, sudden problem distilling postscript files
> > 
> > Fred, Karen, et al.
> > 
> > Thanks for all of the responses. sorry I didn't respond 
> > earlier, but just after I posted this message, my IT guy came 
> > down to see if he could troubleshoot  - and at least I was 
> > able to reproduce the problem.
> > 
> > Long story short -
> > 
> > I will be humming along making PDFs no problem and then boom, 
> > all of a sudden, the PDF is either gi-normous (like over 
> > 2000%) or I get a series of really small pages all stacked 
> > vertically. Sometimes, it will "reset" 
> > itself without any rebooting, etc. and other times, I have 
> to either:
> > 
> > 1.) Just shut down Framemaker, Distiller and PDF and then 
> > re-open all the apps.
> > 2) Reboot the whole PC.
> > 
> > I can't find a rhyme or reason to why it happens, when it is 
> > going to happen, etc. There's no magic number of generating 
> > PDFs or one PDF in particular that causes it. When my IT guys 
> > were here, the saw exactly the same thing - he generated the 
> > PDF six times in a row with problems, then boom, on the 7th 
> > time, it generated just fine without any shut down of apps, 
> > rebooting,etc., but then the next go-round, we had to reboot 
> > to get a PDF to generate.
> > 
> > Very annoying problem, and very time consuming and hunting 
> > all over the place (googling, Adobe, etc.), I have found the 
> > exact same comments/problems but no apparent resolution 
> > either than to grit your teeth, take a deep breath and reboot. 
> > 
> > I wonder if Adobe will have any comments about this eventually.
> > 
> > Thanks for all the responses - at least what I was seeing was 
> > validated by others!
> > 
> > TVB
> > 
> > Tammy Van Boening
> > Senior Technical Writer
> > Jeppesen Sanderson, Inc.
> > 303-328-4420
> > tammy.vanboening at jeppesen.com