Acrobat / FrameMaker conflicts during install

[Dov Isaacs]

With any recent version of both FrameMaker and Acrobat
there is absolutely NO reason to install one or another
first. What is true is that if you have or plan to have
the full Acrobat package (Standard, Pro, or 3D) installed,
as Joel advises, DO NOT install either the "PDF add-on thing"
or the "Distiller-only package" (FrameMaker 7.2 and earlier).

	- Dov

> -----Original Message-----
> From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of
> Joel Wilhelm
> Sent: Thursday, December 13, 2007 12:10 PM
> Cc: framers at lists.frameusers.com
> Subject: Re: Acrobat / FrameMaker conflicts during install
> 
> A word of advice: install Acrobat *after* Frame and DO NOT install the
Frame
> PDF add-on thing.
> 
> JW
> 
> On Dec 13, 2007 2:25 PM, Dov Isaacs <isaacs at adobe.com> wrote:
> 
> > (1) In fact, there is still free phone support for software
> > installation problems.
> >
> > (2) Very likely, your Acrobat installation problems have to do
> > someone attempting to uninstall old versions by simply wiping
> > out files as opposed to going to the Control Panel and properly
> > uninstalling the software. Although the files are gone, the
> > many and various Windows registry entries used by those older
> > versions of Acrobat are still there to haunt you.
> >
> > (3) I don't think you inherited a "terminal" but rather a computer
> > system. When receiving such an "inheritance," I would normally
> > advise that the best course of action is to wipe the system down
> > to bare metal, reinstalling the operating system, drivers, all
> > applications, fonts, etc. Otherwise, you don't really know what
> > you've got and some doggy droppings from the past may byte you when
> > you least expect it!
> >
> >        - Dov
> >
> > > -----Original Message-----
> > > From: framers-bounces at lists.frameusers.com
> > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of
> > > poshedly at bellsouth.net
> > > Sent: Thursday, December 13, 2007 6:36 AM
> > > To: framers at lists.frameusers.com
> > > Subject: Acrobat / FrameMaker conflicts during install
> > >
> > > My client company just went ahead and bit the bullet and forked
out
> > around $800 or so for FrameMaker
> > > 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will
be
> > $1,000, etc, etc?). We also
> > > bought Acrobat Professional 8.0 as well.
> > >
> > > I want to do a "clean" installation but before I do, I have some
> > concerns because of what is on the
> > > terminal that I "inherited" (with Windows XP Office and the
service
> > packs, etc.).
> > >
> > > It already has on it the folders (and their subfolders) - but NOT
the
> > executable application files -
> > > for Acrobat 6.0 and 7.0.
> > >
> > > Without the executable files, I can't do an uninstall via Control
> > Panel. So apparently, my only option
> > > is to simply do what you're NOT supposed to do - just delete the
> > Acrobat 6.0 and 7.0 folders. Ooh, but
> > > that grates on me because I fear that bits and pieces of either or
> > both Acrobats are already strewn
> > > hither and thither throughout the Windows XP operating system and
will
> > cause problems later on down
> > > the line. Or not.
> > >
> > > (Remember the good old days, when a program was all in one folder,
I
> > mean "directory"? Hah! We'll
> > > never see THAT stuff again.)
> > >
> > > I already found out the hard way how nice and courteous (NOT!!)
one
> > Acrobat program is to another
> > > after first installing FrameMaker 8.0 (along with its PDFMaker
> > feature) and then NOT being able to
> > > install Acrobat 8.0 afterwards. (I kept getting a message after
the
> > Acrobat 8.0 setup procedure was
> > > well into progress that "Setup has detected that you already have
a
> > more functional product installed.
> > > Setup will now terminate.")
> > >
> > > So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0
install
> > moved along much further than
> > > before (I had to cancel it, however, until my IT guy gets in here
with
> > the serial number).
> > >
> > > So with FM8.0 and Acrobat8.0 currently off the drive, what to do
about
> > the previously installed
> > > Acrobat 6.0 and 7.0 folders in light of their missing executable
> > application files.
> > >
> > > Just delete them and proceed with the Acrobat 8.0 and then FM 8.0
> > installations?
> > >
> > > BTW, the Adobe docs really play up the purchased support plans
(even
> > for "defective products"),
> > > leading me to believe that free telephone support for initial
setup is
> > no more. But somewhere, I did
> > > find that there apparently is 90-day free phone support for
initial
> > setup problems.
> > >
> > > Am I correct on this?
> > >
> > > -- Ken in Atlanta
> > _______________________________________________
> >
> >
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