Acrobat / FrameMaker conflicts during install

[Joel Wilhelm]

A word of advice: install Acrobat *after* Frame and DO NOT install the Frame
PDF add-on thing.

JW

On Dec 13, 2007 2:25 PM, Dov Isaacs <isaacs at adobe.com> wrote:

> (1) In fact, there is still free phone support for software
> installation problems.
>
> (2) Very likely, your Acrobat installation problems have to do
> someone attempting to uninstall old versions by simply wiping
> out files as opposed to going to the Control Panel and properly
> uninstalling the software. Although the files are gone, the
> many and various Windows registry entries used by those older
> versions of Acrobat are still there to haunt you.
>
> (3) I don't think you inherited a "terminal" but rather a computer
> system. When receiving such an "inheritance," I would normally
> advise that the best course of action is to wipe the system down
> to bare metal, reinstalling the operating system, drivers, all
> applications, fonts, etc. Otherwise, you don't really know what
> you've got and some doggy droppings from the past may byte you when
> you least expect it!
>
>        - Dov
>
> > -----Original Message-----
> > From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of
> > poshedly at bellsouth.net
> > Sent: Thursday, December 13, 2007 6:36 AM
> > To: framers at lists.frameusers.com
> > Subject: Acrobat / FrameMaker conflicts during install
> >
> > My client company just went ahead and bit the bullet and forked out
> around $800 or so for FrameMaker
> > 8.0. (Does this mean that Frame 9.0 will be $900, Frame 10.0 will be
> $1,000, etc, etc?). We also
> > bought Acrobat Professional 8.0 as well.
> >
> > I want to do a "clean" installation but before I do, I have some
> concerns because of what is on the
> > terminal that I "inherited" (with Windows XP Office and the service
> packs, etc.).
> >
> > It already has on it the folders (and their subfolders) - but NOT the
> executable application files -
> > for Acrobat 6.0 and 7.0.
> >
> > Without the executable files, I can't do an uninstall via Control
> Panel. So apparently, my only option
> > is to simply do what you're NOT supposed to do - just delete the
> Acrobat 6.0 and 7.0 folders. Ooh, but
> > that grates on me because I fear that bits and pieces of either or
> both Acrobats are already strewn
> > hither and thither throughout the Windows XP operating system and will
> cause problems later on down
> > the line. Or not.
> >
> > (Remember the good old days, when a program was all in one folder, I
> mean "directory"? Hah! We'll
> > never see THAT stuff again.)
> >
> > I already found out the hard way how nice and courteous (NOT!!) one
> Acrobat program is to another
> > after first installing FrameMaker 8.0 (along with its PDFMaker
> feature) and then NOT being able to
> > install Acrobat 8.0 afterwards. (I kept getting a message after the
> Acrobat 8.0 setup procedure was
> > well into progress that "Setup has detected that you already have a
> more functional product installed.
> > Setup will now terminate.")
> >
> > So I uninstalled FM8.0 and its plug-ins and the Acrobat 8.0 install
> moved along much further than
> > before (I had to cancel it, however, until my IT guy gets in here with
> the serial number).
> >
> > So with FM8.0 and Acrobat8.0 currently off the drive, what to do about
> the previously installed
> > Acrobat 6.0 and 7.0 folders in light of their missing executable
> application files.
> >
> > Just delete them and proceed with the Acrobat 8.0 and then FM 8.0
> installations?
> >
> > BTW, the Adobe docs really play up the purchased support plans (even
> for "defective products"),
> > leading me to believe that free telephone support for initial setup is
> no more. But somewhere, I did
> > find that there apparently is 90-day free phone support for initial
> setup problems.
> >
> > Am I correct on this?
> >
> > -- Ken in Atlanta
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