Adobe Support Package for Framemaker

[Diane Gaskill]

Rebecca,

I agree with Rick.  I've been on this list since 1992 and have found the
expertise here to be more than sufficient for almost any question I've ever
posted.  The only reason that I can think of to buy an Adobe support package
is that it might be cheaper to upgrade if you have multiple users.  I'd
expect that you can get the costs on the Adobe web site and then do the
math.

Diane Gaskill
=============================

-----Original Message-----
From: framers-bounces+dgcaller=earthlink.net at lists.frameusers.com
[mailto:framers-bounces+dgcaller=earthlink.net at lists.frameusers.com]On
Behalf Of Rick Quatro
Sent: Thursday, March 29, 2007 4:51 AM
To: framers at lists.frameusers.com; Rebecca.L.Frasure at aphis.usda.gov
Subject: Re: Adobe Support Package for Framemaker


Hi Rebecca,

Compared to the Adobe.com knowledge bases and the Framer lists, I doubt
whether Adobe technical support will add much value for you. In my opinion,
a support package would likely be a waste of money. Tell them you want a
couple of automation FrameScript scripts instead :-).

Rick Quatro
Carmen Publishing
585-659-8267
www.frameexpert.com

> Our IT dept has suggested we get an Adobe support package for problems
> with Framemaker. I personally always use this group instead and will
> continue to do so. Will a support package help the rest of them with their
> problems? And I don't know what kind of problems. We had a problem with
> dropped fonts for awhile, but I found the Dov Isaacs email about PDF
> settings and fixed mine, at least.