Frame 7.2 crashes with Acrobat 8 Pro

[Yves Barbion]

Hi Jay,

I have the same problem, but with Acrobat 6. I'm also using Frame
7.2unstructured in Windows XP Pro SP2 and I've also followed Dov's
recommendations to set up my Adobe PDF printer driver instance and Adobe PDF
Settings (Job Options).

This is what happens (sometimes):

   1. I try to create a PDF of a Frame book (using Print to PDF or Save
   as): Frame crashes (Internal error, bla bla bla).
   2. I try to create a PDF of a single chapter: Frame crashes too.
   3. I open the same book or file in FrameMaker 7.0: everything's fine
   there, I can create a PDF without any problems.
   4. I open the book or file in Frame 7.2 again: everything's fine now,
   I can create a PDF too.

Indeed, very strange behavior, but I think FrameMaker 7.2 (or maybe some
plug-in?) is the problem, not Acrobat, because everything works fine with
FrameMaker 7.0.

I'm just gonna keep my fingers crossed when I create a PDF from Frame
7.2and hope for the best with Frame
8.0 this summer. ;-)

Cheers

-- 
Yves Barbion
Documentation Architect
Adobe-Certified FrameMaker Instructor
____________________________________

Scripto bvba
Asselsstraat 65
9031 Gent
Belgium
T: +32 494 12 01 89
F: +32 9 366 50 32
BTW (VAT) BE 0886.192.394
skype: yves.barbion
____________________________________


On 5/3/07, Rush, Jay <jrush at c-cor.com> wrote:
>
> XP Pro SP2, Frame 7.2p158, Unstructured
>
>
>
> I upgraded to Acrobat 8 Pro (bundled with CS3 Design Premium Upgrade).
> It uninstalled Acrobat 7 Pro as part of the install. I placed my custom
> joboptions files (created in Distiller 7) in C:\Documents and
> Settings\All Users\Application Data\Adobe\Adobe PDF\Settings and
> C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Settings. The install did not
> blow off my FILE: port, although my Adobe PDF printer instance is using
> the My Documents\*.pdf port, which I assume is correct per the install.
>
>
>
> I'm getting frequent, random Frame crashes. The messages I get are:
>
>
>
> Internal Error 7204, 610980, 7778516, 0. FrameMaker has detected a
> serious problem and must quit, etc. Followed by: Adobe FrameMaker:
> FrameMaker.exe - Application Error The instruction at "0x0039199f"
> referenced memory at "0x00000000". The memory could not be read.
>
>
>
> I crash sometimes when printing to Adobe PDF, sometimes not. Sometimes
> it works with an individual Frame file, but then a book file crashes. I
> also use the Publi PDF utility (www.grafikhuset.net/international) to
> set up a variety of print queues to create customized PDFs, particularly
> color-corrected print-ready PDFs. Sometimes a Publi PDF queue (which
> uses Distiller 8) works; sometimes not.
>
>
>
> I've also made what I think are all of the Adobe PDF printer preference
> settings per Dov Isaacs' instructions for previous Acrobat versions.
> Overall, I had no problems with Distiller 7, but now Frame crashes more
> often than not. At least one other person in my department is having the
> same problem.
>
>
>
> Ideas?
>
>
>
> Jay Rush
>
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