FM layout causing inconsistency when printing a PDF?

[Rene Stephenson]

All,
   
  We have a quick reference guide that uses a (US) legal-size landscape layout. It is set up in FM as a custom page size 14x8" with 3 columns in the text frame. It's to be printed duplex and then folded accordian-style. Initially, we were going to be working with a professional printer, but now the customers are requiring that we deliver the file in PDF format. So far, no big deal, right? Well, when the customers print the PDF of the file, it doesn't align properly on the paper. It's as if the printer is adding an additional 1/4" margin to the top (long) edge if it's printed directly from FM. If we create the PDF file first and THEN print the PDF on the same printer, there seems to be an additional margin added to both the long and short edges (top and left).
   
  I'm assuming these odd results are due to the printer drivers involved. In light of the fact that we cannot know what printers our customers might use, is there any way that we can make some settings in the PDF Setup in FM 7.2 or in Distiller 7 that would default the printer settings to "no margin" to get a proper print result?  Otherwise, the only thing I know to do is provide a ReadMe file to the customer informing them that the file is to be printed on legal paper, but due to variances in printer drivers, we cannot guarantee alignment of the layout...?
   
  Thanks,
  Rene Stephenson