radical revamping of techpubs

[Susan Modlin]

Sounds like a recipe for disaster to me -- at least as far as the customer is concerned. Although the company might enjoy a short-term savings, they'll pay for it in the longer term in increased support costs (unless they off-shore that too) and customer dissatisfaction. 

...Susan

----- Original Message ----
From: mulholland4 <mulholland4 at gmail.com>
To: framers at lists.frameusers.com
Sent: Wednesday, October 10, 2007 12:54:37 PM
Subject: radical revamping of techpubs


Hi,
I would like to see what the group thinks of this scenario for writing
documentation within a company?

1. Remove all existing tech writing staff from techpubs.
2. Replace these with software developers and specialists who know the
software inside out and get them to write all of the documentation.
 These
would now be known as Developer-techwriters. (It should be noted that
 none
of these people has English as a first language, despite this being the
primary market for the documentation.)
3. Hire editing staff to edit only the language and grammar of the
 documents
written by the software specialists.

The reasoning behind this scenario is; that this saves money as the
developers know the software, and it is really cheap to get university
students to come in and edit.

I won't make comments on this just now as i'm sure there are many of us
 who
just want to run screaming!

thanks
Mulholland
_______________________________________________


You are currently subscribed to Framers as smodlin at yahoo.com.

Send list messages to framers at lists.frameusers.com.

To unsubscribe send a blank email to 
framers-unsubscribe at lists.frameusers.com
or visit
 http://lists.frameusers.com/mailman/options/framers/smodlin%40yahoo.com

Send administrative questions to listadmin at frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.






       
____________________________________________________________________________________
Pinpoint customers who are looking for what you sell. 
http://searchmarketing.yahoo.com/