Communication with a real, live human being at Adobe.

[Clara Hall]

Hi guys,

In response to Tom Scalise's problem, with whom I had the pleasure to
work with last year, you may in fact be able to communicate with a real
human being.

I just started a new contract recently and had a really funky problem
with the way my index was generating.  My company has just recently
purchased for me FM 8.0. 

 

After you register the software, Adobe allows the customer to submit 4
incidents to tech support.  You can call with your problem and a
specialist opens a ticket and resolves it for free. I called Adobe,
1-800-6423623 and was asked for a customer ID number.  They gave me a
number to call to get my customer ID number, (sorry I did not write it
down) and within a few minutes I was back on the phone with the
specialist who solved my problem. If, for some reason, the same problem
occurs again, after the specialist resolves it, I can call back within 2
weeks to receive further support on the ticket.

 

It may be worth a try.

 

Clara Hall

Clara.hall at coverall.com