FM abruptly closes with no save

[Yves Barbion]

Indeed Diane,

I have also experienced some crashes with Frame 8 (and I'm also running 
XPSP2 with 2 GB of RAM). When I did the same actions in Frame 7.2, 
everything was fine.

I do hope the Adobe people are monitoring this list and that we get a 
patch soon which makes Frame 8.0 crash-proof.

Stability has always been one of the key features of FrameMaker. I hope 
I can keep emphasizing this in my future Frame sales pitches.



Kind regards

Yves Barbion 
Adobe-Certified FrameMaker Instructor
Scripto
Belgium



Diane Gaskill wrote:
> Hi Framers,
>
> I run FM8.02 on a laptop running XPSP2 with 2GB of RAM.  I have recently
> experienced several crashes in situations that I never had crashes with when
> using FM7.0.  Sometimes it saves and I get a recovery file, but most of the
> time it does not save, it just halts and the FM window closes.  When it
> comes back up, it acts like nothing happened.  No error messages, no
> nothing.  Business as usual.  Wot, who me?
>
> I know that Adobe people do monitor this list (and have for many years) so I
> need to ask - what is the best way to report this? I have a couple of dumps
> I can send.
>
> I'd also suggest to the other FM users on the list who have posted about
> their crashes, that they report their crashes too.  Posting them on the list
> is good and maybe someone knows a workaround for some situations, but the
> more Adobe has to work with, the better chance they have of finding the bug
> and fixing it.  It sounds like a bug to me.
>
> Diane Gaskill
> (former tech support engineer)
> =================================
>
>
> -----Original Message-----
> From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com]On Behalf Of Brewster,
> Christopher C
> Sent: Thursday, February 14, 2008 8:08 AM
> To: framers at lists.frameusers.com
> Subject: RE: FM abruptly closes with no save
>
>
> I think the memory issue is indeed the cause for this. I did my process
> again and saved after each insertion. No problems occurred. But I think
> software should handle a memory issue much more gracefully than simply
> closing without saving-such as warning me, or refusing to execute the
> step that would make it close. (Do Adobe people monitor this list?)
>
>
>
> ________________________________
>
> From: Dennis Brunnenmeyer [mailto:dennisb at kvmr.org]
> Sent: Wednesday, February 13, 2008 8:50 PM
> To: Shmuel Wolfson
> Cc: Brewster, Christopher C; framers at lists.frameusers.com
> Subject: Re: FM abruptly closes with no save
>
>
>
> Hi...
>
> No one in this thread has mentioned that, when working with graphics,
> FrameMaker likes to have plenty of RAM available to it, especially if
> other applications are open and also have images loaded. There's no
> "rule of thumb" that I know of, but I wouldn't attempt to do much with
> multiple graphic files unless I had at least 1GB or preferably 2GB or
> more of RAM on my system. 512MB or less is an invitation to a crash.
>
> Dennis Brunnenmeyer
> eMail:  dennisb /at/ chronometrics /dot/ com
>
> **********************************************
>
> At 09:14 AM 2/13/2008, Shmuel Wolfson wrote:
>
>
>
> I've had it close when scrolling a document that has embedded Corel
> graphics, when I scrolled too fast and did not wait for the embedded
> graphics to appear.
>
>
> Regards,
> Shmuel Wolfson
> 052-763-7133
>
>
>
>
>
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