XP Service Patch 3 prevents referencing Visios in Frame 7.2

Fausset, Marilyn marilyn.fausset at snia.org
Fri May 30 07:13:08 PDT 2008


I don't know if this has been answered, but I just lost lots of time
until Adobe support told me about this (on my second call to them). With
XP Service Patch 3, you cannot save Frame files with updated referenced
Visios. You get a backup file with the Visio grayed out and the message:
"An internal error occurred while writing imported graphics in this
document. The file has been saved, but has lost some image data. Please
report this error to Adobe Technical support."

You can uninstall XP SP3 from the Control Panel if you check the Updates
option to display it. I hope this saves somebody some time.

Marilyn Fausset
Technical Writer
Storage Networking Industry Association
______________________________________
marilyn.fausset at snia.org
www.snia.org <http://www.snia.org/> 




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