Offtopic: Questionnaire about documentation
Reng, Dr. Winfried
wreng at tycoint.com
Wed Nov 26 02:46:13 PST 2008
Hi,
I agree!
When I added such a post card to a manual, I didn't get
any response. Even when we combined this with a raffle.
Years ago in a previous company I had the same question.
I sent an e-mail to "key customers/users" and called them
all.
Best regards
Winfried
> -----Original Message-----
> From: framers-bounces at lists.frameusers.com
> [mailto:framers-bounces at lists.frameusers.com] On Behalf Of
> Shmuel Wolfson
> Sent: Wednesday, November 26, 2008 11:39 AM
> To: Andersen, Verner Engell VEA; Framers
> Subject: Re: Offtopic: Questionnaire about documentation
>
> Users don't want to read the manual, let alone read and complete a
> questionnaire.
>
> My advice is to keep it short. Enclose a self-addresses post
> card with
> one or two questions and an area where to write any comments
> that they
> have on the manual, including errors and things that were
> insufficiently
> explained.
>
> --
> Regards,
> Shmuel Wolfson
> 052-763-7133
>
>
> Andersen, Verner Engell VEA wrote:
> > Hi
> > I am going to send out a questionnaire to our customers about
> > documentation.
> >
> > I am interested in good advice, maybe a template or a sample
> > questionnaire.
> >
> > I am interested in knowing whether customers prefer online
> help or the
> > paper manual, whether they need translated screen shots or
> they can live
> > English ones in all the translated versions of the manual,
> whether they
> > prefer task-orietend help or are happy with the screen based
> > context-sensitive help, whether there is something they can
> do without.
> >
> > Also these questions should be phrased so that we get the customers'
> > real opinion. Should the questionare be a mjultiple choice,
> and all the
> > questions be phrased so that you can select between the
> same choices for
> > the whole questionnaire?
> >
> > Please reply off list.
> >
> >
> >
> > Med venlig hilsen - Best regards
> > Verner Andersen
> > Technical Writer
> >
> > Radiometer Medical ApS
> > Phone +45 3827 3612
> > Fax +45 3827 2727
> > verner.andersen at radiometer.dk
> > --------------------------------------------------------
> >
> >
> >
> > Radiometer Medical ApS
> > Akandevej 21
> > 2700 Bronshoj
> > Denmark
> > Phone: +45 38 27 38 27
> > CVR: 27 50 91 85
> >
> > --------------------------------------------------------
> >
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