Missing font when printing

[Dov Isaacs]

I've seen this problem before and it generally has nothing to do with either
FrameMaker or Acrobat, but rather, secret sauce in the operating system and its
interface with the PostScript driver with regards to the "Symbol" font.
The symptoms you report usually would indicate that somehow the TrueType
version of the Symbol font was uninstalled. Even if you have the Type 1 version
of Symbol installed via ATM (or otherwise), you MUST have that TrueType version
of Symbol installed also. It is the ONLY exception to the rule about duplicate
fonts.

        - Dov

> -----Original Message-----
> From: elizabeth moffatt
> Sent: Tuesday, September 02, 2008 6:51 PM
> To: framers at lists.frameusers.com
> Subject: Missing font when printing
>
> Hi,
>
> I am having an issue with at least one font on my system.
>
> Within Framemaker, the font is available to use and shows up fine. However, when I create a PDF or
> print a hardcopy, the font disappears. There is no warning that the font is missing. The font is
> "Symbol".
>
> I have:
> Framemaker version 7.0p578
> Adobe Type Manager 4.1 build 243 lite
> Acrobat prof 8.1.2
>
> Computer is running XP with service pack 2
>
> I also have ARTS link checker, and Timesavers installed (although i don't think this is working
> properly, but haven't needed to use it).
>
> Printers drivers are using a PS driver.
>
> I've tried printing using the "Adobe PDF" print option, and unticking the following setting:
>
> Rely on system fonts only; do not use document fonts
>
> but still the font doesn't print.
>
> Any ideas please, or has someone ever suffered the same?
>
> Thanks,
> Elizabeth