FM8 crashes

[Hayward, Morgan (Bolton)]

Hi Charlie,

We had a similar problem directly related to Microsoft Office software.
The longer we worked with FM8 in a single session, the higher the
likelihood that opening an e-mail through Outlook, opening/creating a
Word document, or opening/creating an Excel document would cause FM8 to
crash.  According to Adobe technical support, FM8 creates a series of
temporary files in your Temp folder and then deletes them once you close
your session.  If you don't have a lot of RAM or have a slow processor,
doing anything with Microsoft Office like what I've described will cause
it to crash because there isn't enough space in the Temp folder.

You can either make sure your Temp folder is completely empty before
every time you start FrameMaker (won't stop the crashes completely),
only use FM8 when all Microsoft Office applications are closed, or
upgrade your PC.

I recently upgraded to a dual core 3.0 GHz processor with 2.0 GB of RAM
and haven't experienced a crash since.  My co-workers however are still
suffering and see maybe 14 crashes a day.

Hope this helps.

Regards,
Morgan

_________________________________
Morgan Hayward
Technical Writer
Husky Injection Molding Systems Ltd. 

Please consider your environmental responsibility before printing this
email.

-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Charlie Kyle
Sent: Tuesday, September 16, 2008 2:19 PM
To: framers at lists.frameusers.com
Subject: FM8 crashes

XP SP2, Pentium 1.5 GHz, 2 GB RAM
Tech Com Suite 1.3, FM 8.0p277

With Outlook and FM open, FM seems to crash for no reason and I often
get very sluggish performance in Outlook. Users around me report no slow
down in their Outlook.

Has anyone else had problems running FM8 concurrently with MS Office or
other programs? Would a faster processor make a significant difference?

Thanks,
Charlie Kyle 
_______________________________________________


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