Usage of WebWorks (ePublisher)

[Writer]

I'm surprised with your install comments. I had no problem installing the last version of ePub, and I had two versions of FM on my computer. Do you mean updates or fresh installation?

I've never had to call about support, but WW is pretty responsive to questions on the Yahoo wwp user group.

But you are right about their documentation. Considering who their target market is, they could/should do a lot better than that. I think they rely a bit too heavily on actual users creating and uploading articles to their wiki.

Nadine

--- On Fri, 4/17/09, Patrick Fortino <pxforti at gmail.com> wrote:

> From: Patrick Fortino <pxforti at gmail.com>
> Subject: RE:Usage of WebWorks (ePublisher)
> To: "framers" <Framers at frameusers.com>
> Received: Friday, April 17, 2009, 12:32 PM
> Opinions are like... noses. Everyone has one, but some are
> bigger than  
> others.
> 
> I respectfully disagree with SOME of the webworks bashing.
> 
> - It's true that Webworks has the worst support...on
> the planet. In  
> fact, I wouldn't even call it support. Example, if you
> have trouble  
> installing webworks, expect to pay for a support case to
> get help.  
> What? Yes, you heard me correctly. And their installation
> instructions  
> are lousy and obviously missing key information:
> specifically, no  
> mention of the fact that your install will fail if you have
> multiple  
> versions of frame on your machine, something I assume is
> pretty common  
> with Frame users.
> 
> - the user guide is more like a functional specification
> than a user  
> guide; it tells you about every function the program has,
> it just  
> doesn't tell you how you might use them in the REAL
> world.
> 
> - They have a Draconian licensing structure. A real PIA.