FrameScript installation snafu

[Gary Schnabl]

FrameScript was offering a 25% discount that ended a few days ago. So, I 
decided to finally purchase it.

Well, its menu did not install on FrameMaker nor did it install the two 
(or more?) help and whatever HTML files into the FS root folder as it 
should. Three years ago, an evaluation version of FS worked A-OK.

I notified their customer (or technical) support person and was told 
that a "John" would look into it. It's been about five days now, and I 
still do not have a properly installed FS installation. The activation 
process was not the problem because the application afterwards indicated 
that it was activated (or was it?).

What might be the problem? Has anybody else experienced any FS 
installation problems recently?

Gary