TCS2 - Unable to install RoboHelp plugin for FrameMaker

[Art Campbell]

First, Adobe provides free tech support for installation issues, and are
often helpful once you wade through the phone hell.
So I'd start there.

My own first questions would be: Did you install, and are you running as a
member of the Admin group? Did you check task or process manager to make
sure that Frame isn't running?

You can also ping the Tech Comm Suite Users' Group at
http://groups.google.com/group/TCS-Users?lnk=srg&hl=en
And there's an Adobe user-to-user forum in the Framemaker area -- Framemaker
Integration, I think.


Art Campbell
         art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
                                                     No disclaimers apply.
                                                              DoD 358


On Wed, Dec 9, 2009 at 8:14 AM, <rinch at inficon.com> wrote:

> I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208
>
> When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the
> message, "Unable to install RoboHelp plugin for FrameMaker. Please close
> FrameMaker and try again."
>
> Well, FrameMaker is not running.
>
> I've searched the Adobe site, and tried some Google searches, but can't
> seem to find a resolution to this problem.
>
> I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM,
> Dual 22" monitors.
>
> Do you know how to resolve my problem, or can you point me to a TCS2 or
> Robohelp discussion list?
>
> Thanks for your help,
> Richard
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