TCS2 - Unable to install RoboHelp plugin for FrameMaker

[RJ Jacquez]

Hi Richard et al,

In general the connection between FrameMaker and RoboHelp in TCS2 happens automatically, however we have seen rare cases where the message below does appear.  In theses cases, I would recommend the following manual steps to correct this issue:

1. Navigate to this folder: C:\Documents and Settings\rjacquez\Application Data \Adobe\FrameMaker\9. I have included my local path, so you need to substitute with your own username.
2. Locate the Maker.ini file and ideally make a backup of it, just in case.
3. In the [APIClients] section of the maker.ini file, add the following line, again making sure you are including the correct path:

RH4FMver9=Standard,RH4FMver9,C:\Program Files\Adobe\Adobe Technical Communication Suite 2\Adobe RoboHelp 8\RoboHTML\RHFrameMakerServer9.dll,all

4. You should now be able to launch RoboHelp and when you "link" FrameMaker files, the FrameMaker application should launch correctly.

Please let me know and I will also post this on my blog below the message you left. Sorry about the troubles and I do thank you for using our TCS2 apps!

Sincerely,

RJ Jácquez
Senior Product Evangelist
Adobe Technical Communication Suite 
Adobe eLearning Suite
http://blogs.adobe.com/rjacquez 
Twitter: @rjacquez


-----Original Message-----
From: framers-bounces at lists.frameusers.com [mailto:framers-bounces at lists.frameusers.com] On Behalf Of rinch at Inficon.com
Sent: Wednesday, December 09, 2009 5:15 AM
To: framers at lists.frameusers.com
Subject: TCS2 - Unable to install RoboHelp plugin for FrameMaker

I've upgraded to TCS2, and I'm just starting to explore RoboHelp 8.0.2.208

When I try to import a FM9.0.3 (9.0p250) file into RoboHelp, I get the 
message, "Unable to install RoboHelp plugin for FrameMaker. Please close 
FrameMaker and try again."

Well, FrameMaker is not running.

I've searched the Adobe site, and tried some Google searches, but can't 
seem to find a resolution to this problem.

I'm on Win XP Pro v2002, SP3 on a Dell 450 workstation 2.40 GHz, 3GB RAM, 
Dual 22" monitors.

Do you know how to resolve my problem, or can you point me to a TCS2 or 
Robohelp discussion list?

Thanks for your help,
Richard
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