TCS2 Distiller license problem

[Chris Despopoulos]

Just a report of the situation...  The script didn't work.  Acrobat still expects a serial number, and won't accept my TCS serial number.  One more hour down the drain.

I rebooted three times to try all the suggested fixes in the script.  The third run (using the 0 option) is supposed to remove the license file -- I would have expected to need to enter my serial number again for running any TCS products, but that didn't happen -- Maker runs the same as usual, and Acrobat still wants a number.  I have no idea what the script did -- for all I know it installed something I don't want, or modified my registry in some way I don't want.  But I trusted it anyway -- to no avail.  Adobe, please take note...  Explaining what the script does would comfort your customers.

I suspect the licensing doesn't think my Acrobat installation is part of my TCS installation.  I will try removing all of TCS, then re-installing and setting the serial number yet again.  My fear is that *nothig* will work after I do that.  Yes, tech support is free for licensing issues.  Well, not free if you consider the time spent.  What does it mean when the cost to install the product is as great as the cost to purchase it?

Sigh...  I have to start actually gaining a living with my time now...

cud




________________________________
From: Art Campbell <art.campbell at gmail.com>
To: Chris Despopoulos <despopoulos_chriss at yahoo.com>
Cc: framers at lists.frameusers.com
Sent: Thu, December 17, 2009 8:12:59 AM
Subject: Re: TCS2 Distiller license problem

First, the license utility to which I posted the URL is supposed to work as a kind of swiss army knife for licensing -- it's supposed to check all parameters, not just the temp license. So I'd go ahead and run it to see if it fixes the problem. If it doesn't work, at least you tried the public fix.

Also, Adobe provides free tech support for all installation issues, and this is certainly an installation issue. Yes, you have to go through phone hell to get support, but they usually keep working on an issue until it's resolved.

And for Chris's problem, Adobe also says very plainly that you can't have ANY previous distiller versions on a system with any version of Acrobat. So if you still have Maker or other components on your system, as you imply, you may have diagnosed the problem yourself...

Art

Art Campbell                                                                          art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson
                                                     No disclaimers apply.
                                                              DoD 358



On Thu, Dec 17, 2009 at 7:40 AM, Chris Despopoulos <despopoulos_chriss at yahoo.com> wrote:

>
>I have the same problem, only with Acrobat.  So far I've just been using everything but Acrobat, and not generating PDFs.  Thank goodness for Reader and older versions of Maker.  I haven't had the courage to try un-installing all the products and installing again.  Somehow I doubt I'll ever have a fully capable TS2 on my system.  I certainly don't want to throw away many hours of time wrestling with this problem, considering it's like throwing money away...  I'm sure I've spent 10 hours already, which is approaching the cost of the product!
>
>>Any help or advice around this issue would be greatly appreciated!
>
>>cud
>
>>****************************
>
>I have a fully licensed version of TCS2 on my laptop. I first installed it
>>as the trial version, then entered my serial number when I got it.
>
>>I've not had any issues with testing out RH and FM, but I notice now when I
>>open Distiller, I'm being asked for a serial number. I'm able to open all
>>other parts of TCS 2, including RH, FM, Acrobat (not Distiller), PhotoShop,
>>and Captivate. These all recognize that I've already entered a serial
>>number. Only Distiller does not.
>
>>I understand that the problems I've heard about started with licensing
>>issues with Acrobat. I've also heard that some of the solutions to this
>>problem cause more problems.
>
>>Does anyone know of a script that will fix this licensing issue with
>>Distiller and not hose up my TCS 2 installation and my laptop?
>****************************
>
>
>
>
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