FM 9.0 Download Problem

[Pinkham, Jim]

Second that! I had a similar experience yesterday. Although I saw the
light fairly quickly, it was more luck than intent. This aspect of the
FM 9 download was not particularly obvious or intuitive. Nor was the
fact that TCS 2 apparently really can't be downloaded en toto, but only
ordered on DVD. Yes, the download link takes one to the DVD order form,
but the front-end page(s) should clarify that the whole suite cannot be
downloaded at once at this time. 

Jim

-----Original Message-----
From: framers-bounces at lists.frameusers.com
[mailto:framers-bounces at lists.frameusers.com] On Behalf Of Owen, Clint
Sent: Wednesday, January 28, 2009 11:44 AM
To: framers at lists.frameusers.com
Subject: FM 9.0 Download Problem

After much frustration and non-helpful help on Adobe's website I was
finally able to download the FM 9.0 trial last night.

The key turned out to be turning off the pop-up blocker in IE, which
then allowed the Akami Download Manager to be installed as an Active-X
control.

The download help page mentions that the download manager is needed "for
large downloads," so I assumed that was the problem. But none of the
information about the download manager actually tells you how to get it.
Everything I read made it sound like something you needed to download
and install separately, so I spent a lot of fruitless time looking for a
link to download the download manager! 

I finally realized that IE was blocking something whenever I started the
download, and was able to figure it out. The whole process is not very
intuitive and not explained very well.

Thanks to Jack Deland for also providing a clue about the download
manager.

Clint


Clinton Owen | Senior Technical Writer | Crane Aerospace & Electronics |
Telephone: +1 425-743-8674 | Fax: +1 425-743-8113
------------------------------------------------------------------------
--------

We value your opinion!  How may we serve you better?
Please click the survey link to tell us how we are doing.

http://www.craneae.com/surveys/satisfaction.htm

Your feedback is of the utmost importance to us. Thank you for your
time.


------------------------------------------------------------------------
--------
>>>>>>>>>> Crane Aerospace & Electronics Confidentiality Statement 
>>>>>>>>>> <<<<<<<<<<
The information contained in this email message may be privileged and is
confidential information intended only for the use of the recipient, or
any employee or agent responsible to deliver it to the intended
recipient. Any unauthorized use, distribution or copying of this
information is strictly prohibited and may be unlawful. If you have
received this communication in error, please notify the sender
immediately and destroy the original message and all attachments from
your electronic files.


This e-mail message has been scanned and cleared by MailMarshal 

------------------------------------------------------------------------
--------
_______________________________________________


You are currently subscribed to Framers as jim.pinkham at voith.com.

Send list messages to framers at lists.frameusers.com.

To unsubscribe send a blank email to
framers-unsubscribe at lists.frameusers.com
or visit
http://lists.frameusers.com/mailman/options/framers/jim.pinkham%40voith.
com

Send administrative questions to listadmin at frameusers.com. Visit
http://www.frameusers.com/ for more resources and info.